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September 2024 by David Watt
Collin, Jerryd, and Ben were very nice. They were willing to answer any questions I had, which was helpful with my purchase.
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August 2024 by Sri Kumar
Get 5-star service by asking for Jerryd, who is a custom-suit genie! Justin has a great eye for what works and what doesn't. Colin knows where everything is. These guys put together an unbeatable, 100% unique look for my wedding.
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May 2024 by John Newlin
Bought a suit. Paid for alterations to the pants requesting a slight break. I have gone to pick up/try on the pants 4 times now and they’re still not right. I live an hour away in Lafayette..so it’s a 2-hr drive, round trip, each time I go. The alterations person is not doing anything. Every time the pants are the same medium break. Finally, today, after 4 tries I got a refund for the alterations and I will take the pants somewhere else for alterations.
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May 2024 by K C
Poor customer service. Appeared to wish to avoid taking measurements or looking in the inventory for other options. Was told things looked “fine as is” repeatedly even when I asked for their tailoring services. Also staff were all dressed in ill fitting dress clothes which speaks to their level of expertise.
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March 2024 by Cody Dussia
I just had the best experience I’ve ever had in any store in my entire life. Alex is an absolute gem. Most patient and helpful person I’ve ever come across. Abigail was also extremely helpful and polite. 5 stars isn’t enough. They deserve 100 stars.
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January 2024 by William Gbelee
As a long-standing customer of Jos A Bank, with well over a decade of patronage under my belt, I've grown to know precisely what I want — my exact measurements and the styles that flatter me. Imagine my disappointment during my recent visit to the Clay Terrace location, a trip intended for a simple restock of my favored Travelers dress pants. To my dismay, they were out of my size. Seeking assistance, I approached a sales associate, hoping they might have additional stock tucked away.However, not only did they confirm the lack of stock, but the associate also proceeded to question me about my profession and workplace. I was taken aback. Never in all my years of shopping at various Jos A Bank locations have I been subjected to such an irrelevant and frankly, inappropriate line of questioning. It baffles me why my occupation should bear any relevance to my need for dress pants. It's a nonsensical inquiry that adds no value to the customer experience.This incident has led me to a stern conclusion: This particular location desperately needs to revamp its training program for sales associates. It's crucial that they foster skills which enable them to interact effectively and respectfully with customers from all walks of life. A customer's need should be met with professionalism and product knowledge, not personal prying. This is not the level of service I've come to expect from a brand like Jos A Bank, and it's disheartening to witness such a lapse in customer service standards.
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October 2023 by Rick
Great store, helpful staff.
Loved my shirt
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October 2023 by Robert Ross
Bought suit for son’s wedding. It had to be completely tailored. The suit did not fit after it was tailored and I was informed that suit is discontinued and they would have to make suit “work”. Very poor customer service!!
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June 2023 by Jacob Wethington
Great experience with John and the very nice associate helping him out! I felt like they were experts, listened to what I wanted, had me in and out with the perfect look and didn’t bore or exhaust me with too many details. Could not imagine a better way for this experience to go. Let’s get those individuals a corporate shout out and thanks for helping build a great business
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April 2023 by Steve DeLon
We have a Daughter getting Married in Florida, we live in Indiana. We were able to get their wedding number and get fitted at the Clay Terrace location. Very friendly staff and a very nice selection of clothing.
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January 2023 by Nicole C.
Came in for an appointment to get my fiancé fitted for a suit for our wedding. When we got there, no one greeted us. When we found someone to help us, the lady was confused like she wasn't expecting us even though they just called us yesterday to confirm? We wanted a dark navy or blue suit to rent. She showed us 2 options that were not going to work for us and then told us to come back in April when they have more. Why could this not have been mentioned on the phone yesterday before we took time out of our day to come to the store for this appointment? We were in the store for a total of 5 minutes. Waste of time. Also none of the staff were not friendly at all and not professional. Not the people I want to be getting wedding day attire from.
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January 2023 by Brian Cox
The employees of the clay terrace location are VERY UNPROFESSIONAL IN KNOWLEDGE AND APPEARANCE, not what you would expect from a quality clothing store, ill go to the location close to keystone at the crossing.
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November 2022 by Rickardo Yoder
Great store, helpful staff.Loved my shirt
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October 2022 by Matt Labus
Don’t waste your time here. Been a customer for a long time. Was told to go somewhere else because they are short staffed. Was prepared to spend 500 dollars on suit, belt, pants. Just disappointing service. Will not be using Jos A Bank ever again
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October 2022 by Willie Chew
Great deals!!!
