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August 2024 by Sunil Javali
Friendly staff and always preferred local auto service provider. Most important about this place is their ability to explain in details about the repair and also suggest other cheaper outside.
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August 2024 by David Horth
The name says it all. Integrity.
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July 2024 by John Glass
The quote changed from original due to the part supplier providing wrong information and integrity informed me before they proceeded. I really appreciated that because when the higher price was known, I decided I couldn’t move forward. Integrity handled the situation fairly.
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June 2024 by Travis Tilson
Great place to use for auto service. We dropped the car off at the end of the business day for an oil change. They called shortly after and said the car was ready. They completed the service and got the car back in record time.
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June 2024 by Brad Osborne
Thanks for everything you do to keep us rolling in the right direction! Frankly, you always exceed expectations and I have been pleased to recommend you for many, many years. Brad
P.S. We continue to return and my repeated post is just a continual testimony to their continued great service. (Three 'Continues")
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May 2024 by test ing
Very happy with their service and prices. Was able to easily schedule an appointment on their website and got an appt in two days, when I was expecting it to be five or more. They replaced my newer Mercedes serpentine belt and the problem was fixed in a few hours for a good price…
But I think what has made me even happier with Integrity is the two other times I called about check engine lights (on VW and Mercedes) and they told me to stop by with the car and they’d take a quick look…
Both times they hooked up their diagnostic terminal on the spot and advised me for no charge (Did I time warp back to 1980? No appointment? No fee for a diagnosis? I couldn’t believe it)
Based on what the dealerships charge, I figure Integrity has saved me $400 in diagnostic fees —- Not to mention the time they saved me, compared to the dealerships
Added bonus, on one diagnostic visit my engine light turned out to be an EPA sensor that did not impact the performance of the car. Integrity said they could fix it for $700, but I wouldn’t even notice that they had done anything… So I left it as is; Integrity saved me $700. A dealership would have told me that I really should get it fixed and charged me a lot more.
All of the above is how you earn customer trust and loyalty, in my opinion— thanks guys
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May 2024 by Steve Smith
Great service and reasonable prices.. Definitely take my vehicle back when I need service again..
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May 2024 by Adam Gibson
They do excellent work and go far beyond what is necessary.
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April 2024 by Dennis O'Malia
Integrity Automotive did a Great job of getting my car in to repair!
They were clearly busy but repair done and done well!
Thanks to Bob, JR, Dave and crew ! Larry too - he's at the front desk and his service is second to none
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April 2024 by Diane MN
Traveling from out of town and found Integrity Automotive. Responsive, courteous, and professional in all their communication. Very impressed with this automotive shop. Thank you!
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March 2024 by Johnny Fastrich, Jr
After getting my car fixed at Integrity Auto It has never run better. Thanks to Larry and JR. for finding and explaining the problem, along with great customer service.
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March 2024 by No Name
The name says it all and they always live up to it! I can only say very positive things about Integrity Automotive. Besides their awesome technical skill-set, their honesty, no-nonsense approach, and "old fashioned", personable customer services, makes them a rare find and a gem. For us it is a bit of a driving distance, but they are worth every single mile!!!!!!
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January 2024 by Nathan Wells
They diagnosed my girlfriends car with a faulty gas sensor but couldn't repair it because its an Infiniti and they don't have the equipment to do the repair. Still charged $120 and didn't put enough gas in the car to get it to a gas station. She was stranded at night in the rain out of gas because the shop couldn't put a couple gallons of gas on the car.
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January 2024 by Jade Johnson
I read these reviews so I thought ya these folks will take care of me.
Well l towed it there because of these reviews when my died unexpectedly.
It took them days to get to it. Which l understand but everyday they said they would get to it the next day. Again l was very nice and patient.
They call and tell me l ran out of gas and that my gas sensor is off. That they put gas in it but l needed to go straight to the gas station. Well on the way to the gas station it dies.
It's dark out and I'm a female who doesn't know much about cars. I was left stranded on a round about. Had to get a ride to the gas station. Then buy a $30 gas tank that has a crazy child proof mechanism. Anyway when I made it back to my car to put the gas in it and the thing sprayed gas everywhere.
So l had to call the Carmel police to help. Did l mention it was raining and dark?
I called and told them all of this. The dangerous position that I was put in because they didn't put enough gas in my car to go two miles. I would of Gladly paid for that gas. But l paid $120 to be put in a dangerous situation.
Uncaring to say the least.
Nobody called to apologize. To reimburse at least the $30 gas can! Nothing!
It was a two hours ordeal. Negligence.
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December 2023 by Matthew VanDokkenburg
Went for A/C repair and will never go back. Drove a Diesel Chevy Cruze for quite awhile and went in for A/C recharge/repair. Left and the car drove fine until the next morning. Started and died over and over, was shaking really bad so I called back and asked them to look at it again to see if something was wrong. They claimed nothing they did would have resulted in that and chalked it up to "unfortunate coincidence". Eventually sold the Cruze to my uncle who planned to get it up and running again. He found a shop towel in the intake tube and that is what was causing the car to shake and die. Very disappointed with the lack of integrity and the fact that a shop towel was left in a position to be sucked into the intake tube. They seemed to be very indifferent to the fact that they worked on my car and then the car died the very next day.
