Integrity Automotive is a trusted auto service shop in Carmel, Indiana, known for its honest service and high-quality repairs. Customers consistently report great service and fair prices, appreciating the team of highly-trained professionals. The shop is commended for its clear communication, keeping customers comfortable and informed to help them make the best decisions for their vehicle and budget. Many note the ease of scheduling appointments, often getting service faster than expected. A standout feature is the shop's exceptional integrity. They provide honest information, even advising against unnecessary repairs to save customers money, which builds significant trust and loyalty. They handle situations fairly, such as transparently communicating price changes before proceeding. The service is efficient, with repairs completed well and often in record time. For minor issues like check engine lights, they frequently offer quick, on-the-spot diagnostic checks at no charge, saving customers significant time and money compared to dealerships. This consistent, reliable, and straightforward approach has earned Integrity Automotive strong, long-term customer loyalty. Many customers have been returning for years, continually pleased and happy to recommend the shop, citing it as a place that always exceeds expectations and keeps them rolling in the right direction.
Friendly staff and always preferred local auto service provider. Most important about this place is their ability to explain in details about the repair and also suggest other cheaper outside.
July 2024
The quote changed from original due to the part supplier providing wrong information and integrity informed me before they proceeded. I really appreciated that because when the higher price was known, I decided I couldn’t move forward. Integrity handled the situation fairly.
June 2024
Great place to use for auto service. We dropped the car off at the end of the business day for an oil change. They called shortly after and said the car was ready. They completed the service and got the car back in record time.
