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December 2023 by Lora Kennedy
I reserved a full-size SUV and they gave us a Mazda CX9 (mid-size SUV). I left with it and when I went to load the vehicle, I could not get our 4 car seats in it so I returned to Hertz. When I questioned this, the man said I got exactly what I ordered a Class L3 vehicle. We argued for a few minutes before he cancelled the rental. Later when I checked my receipt that was emailed to me when I left the first time, it said that they rented me a Class L4. I don't know what the difference in Class is but the rental I reserved online was labeled a full-size SUV. The man at the counter was rude and repeatedly tried to make this my mistake.
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December 2023 by J Chen
I had a good experience with Mr G and J when I returned my car. They helped me correct a mistake in my last rental bill, although it was a problem from other rental office. Thanks
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December 2023 by Tracy C.
So far, so good. Will probably use Hertz again. I’m withholding 1 star because all businesses could use some kind of improvement.
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November 2023 by Garrett McKinnon
Do not use this place! The front desk is extremely slow. The car I got was dirty, had 3 air fresheners, and only 1/4 tank of gas. I rented it for the week, but brought it back after 2 days. Austin said that I would be prorated, but I was charged the full amount. I'm done with Hertz.
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November 2023 by Hailey Quick
If I could give it zero I would. Placed an order for a car, got there at our slotted time nothing was working. “Tech issues “ a phone call to let us know that we were not able to rent would have been helpful instead of restructuring our entire day trying to get to them.
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October 2023 by zach Coffey
Website fails to mention ID of the renter HAS to match the card your using. Even if it's your spouse doesn't matter. Left me screwed.
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October 2023 by Jonathan Nolan
I rented a truck, which they didn't have, but they scrambled to get one. First time renting through Hertz and will definitely do it again.
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September 2023 by James Bronkema
Small hertz rental place. They have Teslas if you'd like to try one. Like most rental places you will do much better on price if you do your transactions online. Even if you need to do it when you are already there. The internet is not great in this location so keep that in mind
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August 2023 by Isaac Jameson
Took me nearly an hour to get checked out with no line in front of me. Also called probably 6x and couldn't get ahold of anyone to answer a simple billing question. Had to sit on hold for half an hour with the 800 number over something minor.
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August 2023 by Paul Wheatley
I've rented multiple cars from this location over the past few months. Overall, great customer service and very friendly staff.As always double check for any issues with the car before you leave the lot. And take a video for your records.Avoid 82nd St Castleton at all costs. Look at the reviews first.
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August 2023 by Andrew Coogan
It was a great pleasure to hire a car from Hertz Carmel. They were impeccably well mannered and most helpful. The car was perfect for me, a visitor to your country and the fact I left my wallet in the car upon returning and was contacted immediately by Grant just sealed it. Can’t thank you enough. Absolutely recommend Hertz Carmel. Andrew Coogan (from Australia)
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July 2023 by Majhsia Morton
Great experience! I loveeee Jaunita ( sorry if I misspelled ) she is a wonderful lady! She tries to do everything under the sun to get you a rental that you would love! If you need a car rental go see her! She is the absolute best!
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February 2023 by sandi thompson
Great experience between pick up and drop off! No issues, least expensive out of several we called, and cute car we got nice comments on at the gas station:)
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January 2023 by Quin Abarr
I had a smooth experience, special thanks to Matt for being extra accommodating and helpful.
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December 2022 by Adam F
What can I say, except Brandon is a rock star. In a time of terrible customer service experience, he goes above and beyond. I was blown away by how effortless he made the process and is a complete professional that Hertz needs to make sure they promote. Employees like Brandon are rare, KUDOS!
