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August 2024 by Julina Stout
I absolutely love shopping at this Goodwill whenever I'm in the Carmel area. The selection is consistently impressive, with well-priced items that are always of great quality. They even carry high-end brands like Coach, complete with authenticity paperwork. I never leave empty-handed! The store is clean, well-organized, and has nice, well-maintained bathrooms. My only minor complaint is the limited selection of toys, but overall, it's a fantastic place to shop.
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April 2024 by B D
First off I go to this location at least twice a week and I have spent thousands of dollars at goodwills already this year. I went here on 3/27 around 930 to return a record player that was in a box I bought but turned out the actual record player wasn’t in the box when I got home only the accessories. The manager took the return and was very nice. I walked around to shop some at that point then I walk by 3 male employees gathered by the electronics. The men were saying “some guy returned that box and said the record player wasn’t in it, most people check before they leave, it was in there he was lying trying to get free stuff” and they all continued basically calling me a liar and so on not realizing I’m standing right by them listening to every word. I was not mad more just hurt since I shop there so much and see these workers all the time. Not sure I’ll be returning or not, kinda bummed about it, I love shopping there.
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December 2023 by Jenny Wang
I bought one item by mistake and next day went to this store tried to return it. When I got inside the store, saw no return clerk in return desk and a long line of people waiting checking out. I ask one clerk if she can call someone to return desk help me return but she refused to and very rude pointed to the end of the waiting line. When so called manager came to return desk , I complained about it. She said if you complain she won’t do return for me and call cops. Worst customer service in this store. I have donated many things to this store before but no more.
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December 2023 by Ryan Robson
This store is clean and well organized.
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September 2023 by Quentin Brannaka
Been coming here for years, they're usually well stocked. Unfortunately their prices are much higher than they used to be, you can only get in-store credit for returns, AND you can't try things on anymore, but I think those are corporate Goodwill decisions. I've heard the prices at this particular place are higher than other Goodwills, but I can't confirm because I haven't gone to other Goodwills in a while
I will probably be looking for other thrift stores to go to
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September 2023 by Gris Oss
Perfect place for treasures
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September 2023 by S. Stephens
Keystone/116th location.
Nice store, lots a good choices to choose from. However I do feel this is one if the more expensive stores with their pricing
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September 2023 by NinjaShamrock
This store is a treasure trove.
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September 2023 by Susan
Good selection!
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August 2023 by Emily Ross
The way the manager does business at this store is extremely disappointing and just plan not right. I found a Michael Kors wallet and Kate Spade purse tagged at $4.99 each. I go to check out and the lady calls over a manager and she said she will not sell the items to me at this price bc of the brands. She had the audacity to blame it on HOMELAND SECURITY and said they needed to be authenticated first. What a joke. I do not believe for one second that they authenticate every bag that comes through here. What she was upset about is missing an opportunity to squeeze more money out of the bag. Lame excuse.I have had a similar situation happen at the Nora location and the manager who was checking me out told me they had made a pricing mistake, but since the customer had seen it already, it was their policy to give it to me at the price is was tagged.The racks of Coach bags for $24.99+ in marginal condition that are 10+ years old by the cash register is laughable. I go to several locations around the Indy area and do not see any other Goodwill stores having an overpriced rack like this. All their shoes are very overpriced as well.I will never shop at this location again.
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August 2023 by Ang Bagwell
Just brought a whole covered trailer of donations to this store and the intake “worker” couldn’t even be bothered to stand up and help my retired dad and I unload. We will be making donations elsewhere from now on.
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June 2023 by Larry Davidson
I like to browse, always plenty to look at
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May 2023 by J F.
They do NOT have fitting rooms.... And if you BUY AND return an item, you only get STORE CREDIT! What an awful policy. Yikes.
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April 2023 by Leo
One of the best Goodwills I have ever been to! They do overprice men's brands such as Nike and Under Armour , however they seem to overlook actual designer brands that come in, pricing them as low as $4.99! If you know your designers, this is the place to shop !
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April 2023 by M Davis
Prices are stupid high, especially furniture. Didn't you get all of that stuff for free??? ??♀️
