First Merchants Bank receives consistently excellent reviews for its friendly and helpful service. Staff members are noted for being pleasant, professional, and going above and beyond for customers, even staying late to assist with time-sensitive needs. Reviews highlight fantastic service for both personal and property tax-related transactions, with employees taking time to explain details and confirm information. Customers express great satisfaction, calling it a great company with great people and stating they love banking there.
Always the best service ; so friendly and helpful. I was asked to move my account to a new bank and asked why? I love it here.
October 2025
Sandy Martin provided me with friendly, fast and professional service on a small personal transaction that was new to me. I loved getting such fantastic service. Great company and great people.
November 2023
Great service with very friendly staff, always making one feel very well taken care of.
