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January 2024 by Bill C
Great experience! We were in town for the Colts game from Cleveland and caught a nail in a tire. On a Sunday morning they were able to patch the tire and get us on the road for our 6 hour drive. Thank you to a great experience at Firestone!!
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January 2024 by Bob Wittig
I made the appointment a day in advance and here got my car inside when they said they would. I had a chance to go next door and get a cup of coffee and close out some emails and when I was done [less than an hour] my car was already parked outside.When I went to pay for it, they told me to pay attention to a couple of instrument panel indicators.
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January 2024 by Jack Benson
Took my Ridgeline to Firestone for an oil change. Made an appointment online. They got me in 5 minutes ahead of time and I was done 40 minutes later. A dealership would have taken 2 hours.
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December 2023 by Annie Burdette
Keith was super helpful. I arrived just at closing with 2 screws in my tire. He was so polite and found the screws in my tire right away. Gave advice on what tire I needed and gave me great information to make a decision on what tire I needed urgently and gave advice on what tires needed to be next. Waiting room was clean. Will go there for all my tires!
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November 2023 by Andrew Gher
Stopped by with a question and left with a solution. Had no appointment but the team members helped me last minute on a Sunday with a tire issue of mine. Big thank you to them who helped me out!
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November 2023 by Beau Z.
Had to get two new tires because I ruined some while driving. Took my car in on a Saturday and waited three hours just to have it two tires changed, I am a mechanic myself and could've done this in 30 minutes but had to have them do it within the warranty. Then they gave me a sheet which I don't have at the moment, but everything was in the green yet my steering wheel was off. Not the first time I've had an alignment done by them were it did not feel right, so I took it to my work and did an alignment myself and yet my alignment is way off. This is a main reason why you do not go to fire stone except if you're just getting tires, let alone if you want to spend three hours out of your weekend.
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July 2023 by James
Keith has the best customer service I have ever encountered.Service: Tires
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June 2023 by Todd Williams (Carmel FC)
Go somewhere else. First they scheduled our appointment on the wrong day. Then we rescheduled for the next day and they had our car all day and still didn’t get it done. I’ve been going to this location for 10 years, but I will NOT be using this location any more.Service: Wheel alignment
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May 2023 by Ed Parker
Got me in next day and repaired my flat. I spent the day working remote at Dunkin’ Donuts and KFC. I recommend
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April 2023 by Brittany
Lied and said the voltage on the alternator was too high and needed to be replaced. Despite the Firestone in fishers checking the entire charging system 2 weeks ago and saying everything was fine it was just a sensor malfunction. When I asked her why the other Firestone said the voltage was fine the lady claimed “her techs have a special tool to check the alternator that other places don’t have.” Gtfoh So anyway the alternator was just replaced 3 months ago and under warranty so the next day I took it back to Midas who installed it. They tested it for two hours. Checked everything and said everything is fine and voltage is normal. But what really behooves me is I specifically told the chick at the counter to DISREGARD the batttery light because I already knew what was going on. So I knew they were on bs when they said they checked anyway. They were supposed to check the rear wheel for damage from hitting a pothole. My hood should have never been opened. Also quoted me $1600 for rear upper/lower control arm. It’s a shame that a business in Carmel would try to get over like this on a young woman.
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March 2023 by Micah K.
I was an hour away from home on a Saturday night and my tire blew. The crew stayed after closing hours to get me 3 new tires so I could make it home safe. Very appreciative of how they went above and beyond.
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March 2023 by Veronica L.
I scheduled an appointment for tires when I was in last week getting an oil change. They could not do tires same day because had to get vendor to deliver tires. I arrived for said appointment this morning, only to be told I had no appointment and they had no tires. Poorly managed store.
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February 2023 by Lilly Wallace
there is absolutely no communication at this business. we spoke on the phone and five minutes later our car is un-drivable? this is ridiculous. they don’t give you a time the vehicle will be done. they will tell you a price and call back and the price is several hundred dollars higher. we have to have our car towed from this location to an actual body shop now. absolutely horrible i will never go back. do not come here!
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January 2023 by Gary Dodson
Took the car in for an alignment and asked to check the brakes. Was told it would be a little over an hour. Four hours later, it still wasn’t ready when I called back. The front desk said they were in the midst of the ‘full body inspection’. I didn’t ask for that, just the brakes, when I stated this, I was told that it’s how they inspect the brakes and there would be no charge. They had the wrong number for us, not their fault, so when we couldn’t get an answer we drove back around 6:30 (posted hours are until 7). They were closed and told me I need two new tires. I paid for the tires and the alignment. Picked up the car the next day, got a few miles away and the tire pressure light came on. Stopped to check the pressure and both ‘new’ tires were low, one significantly so. Additionally, after reviewing my receipt, I was also charged for a full body inspection. DO. NOT. USE. THIS. SHOP.Services: Tires
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January 2023 by Brian Harmeson
Worst customer service ever. Don't waste your time with this place, it is a joke. While my truck was in their service bay getting a tire patched, one of their employees gave me a quote on a set of 4 new tires. I scheduled an appointment for 1 o'clock Saturday afternoon. When I arrived, they refused to install the tires on my truck because they claim it was too heavy. The tires currently on my vehicle were installed in this very same facility four years ago. They also informed me to waste more of my time and bring it back another day first thing in the morning so they could have it for a full eight hour day to TRY to change four tires. Try to change the tires? Literally told me it would be an ALL DAY JOB to change four tires. Seriously? Apparently, their mechanics can't figure out how to change four tires on a pick up truck. What a shame. Even if he jacked up one corner at a time it should still be done within an hour. I'm sure there are other places with trained technicians who are happy to put tires on my truck.Service: Tires