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July 2024 by Hayley Genesis
Really upset. We came from an hour away to experience my girls first haircuts. 5 year old twins. I called and asked if they had any availability 3-4 for both of them. She said yes 3:45, see you then. When we got there I asked about a wash and cut as I wanted to pamper my girls. They said no there wasn’t enough time because they were booked backed to back. I tried expressing that no one asked me on the phone what I was wanting for them and that I wanted a wash with it but they still said “cut only” and proceeded. They both got a trim which took 8 minutes max and then I was charged $50 for it. I’m super disappointed and almost in tears that we drove so far and I spent so much money on a few minutes that seemed to inconvenience them. Rating it 2 stars as the inside was really nice for young kids.
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June 2024 by Jenny Hamblin
I have always scheduled appts for my kids ahead of time and I can always get in within a few days. Erica is the absolute best, so patient with the kids and the only person who can line up my 4 year old son’s hairline by his ears (I’ve tried 5 other people closer to home, they all made him look ridiculous). The shop is about a 20 minute drive for us but it’s worth it to see Erica!
Stylist: Erica - phenomenal.
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June 2024 by Rachel Ginn
Hair type: Mixed kid hair
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June 2024 by gaby tres
It was our first and last time after how I was treated. That lady at your front desk chewing bubble gum should learn how to treat customers.
Friday June 14th 4:45 pm
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May 2024 by Dawn Burget
Had an appt booked online for Monday , may 27 at noon.
Not open today.
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May 2024 by Nisha 0909
Had very bad service for my daughter hairvut. The hairstylist were not sure what is the haircut the customer is asking for and messed up Completely my daughter's hair? I asked for deep layers and they ended up doing something which I never asked for.
Requested style: Deep layers
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May 2024 by Val
I have kids aging in ranges from 5-11. My kids all were given options for where they wanted to sit while watching a movie. The older girls chose to sit at a regular salon chair and my 5 yo chose the police car.
The salon is not as colorful as it once was but so it doesn’t look like most of the pictures shown. It definitely needs an update. The stylist clean after each appointment.
I do have a favorite stylist and will continue to book with her because she is good with the kids and makes sure she does a great job. I would give 5 stars based on the service alone but the shop as explained above is the cause of the deduction.
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March 2024 by Siri Ratliff
Took my son here for his haircut, he is 2.5 yrs old. We had not used the clippers yet with him, so I wasn’t sure how he was going to react to it. Stephanie did a great job! She was very patient with him, showed him everything she was doing before she did it, which reassured him it was ok. We will definitely be back and I would highly recommend Stephanie.
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March 2024 by Sarah Lucas
I specifically said in our appointment notes that my son would need time to get comfortable before complying to get his haircut. Staff in no way made an effort to welcome or comfort him when he was clearly distressed about his turn to get his haircut. The only acknowledgement that we even had an appointment was when the staff told us that we'd need to leave because they had more clients coming in. Despicable.
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March 2024 by Melanie W.
I wish I could rate Cookie Cutters more highly, because the attitude and patience of the staff is pretty good, but the quality of haircuts is all over the place. They don't always listen to what you actually want and just do their own interpretation which really isn't good. Some of the hairdressers seem almost unqualified to work there from the outcomes, choppiness, uneven ends, too short bangs etc. I do appreciate their hours of availability and their patience with small kids though, mixed bag for me.
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February 2024 by Deli Torres
Arnisse is friendly and always punctual
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February 2024 by Gabe Gaynor
Very nice and did a great haircut for our 2 year old.
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February 2024 by Sarah P.
After a rough experience at another kids' salon a few months ago, I was so nervous about this haircut. However Erica killed it and was sooo good and patient with my very energetic almost 2 year old. Will be coming back!
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January 2024 by Amber Risner
Just got my sons first haircut done today, he was absolutely not having any of it, but Erica did absolutely amazing. She did amazing for how wiggly and dramatic he was being. Highly recommend
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January 2024 by Zoe Hodgden
If I could give more than 5 stars I would! Stephanie did amazing with our 19 month old for his very first cut. She listened to our wants and executed the cut so quickly and our kiddo looks SO stinking cute! Will definitely be coming back :)
