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August 2023 by Scott Wims
I "tried to" work with Brandy Bushman to deposit a check into my account, but she declined to help me. She said the quality of the check was in question (it was wet) which is why I came inside.Edit: the check was not wet today, but had signs of being in a moist environmentShe offered no resolutions except for "you can try to go to another branch to see if they might take it." As if that made any sense. She also stated that she could lose her job over the check, which isn't true considering the amount of checks Chase takes and probably doesn't validate.She never Pulled up my account or made any attempts to help me resolve the issue other than stating that I should "get another check."I was able to get the check deposited by using the Chase app which begs into question: does Brandy actually want to lose her job or does she want to help people?And if you're reading this thinking that she made the correct choice then are you saying the app made the wrong choice? Why did the check get validated through the app but the human was unable to figure out a way to make that same validation?The only fraud that happened today was Brandy deciding to step behind the counter.
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May 2023 by Dominic Carvalho
Had an amazing sign up experience with David Pursell at this Michigan st location! He was very kind, welcoming, and thorough. He assessed all the needs of my business and recommended some great solutions. He took a lot of time to get to know me. An amazing experience!
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May 2023 by Chris R.
I don't know who runs this branch but it is absolutely garbage. They need a new manager. If you are chase customer you'll need to go to another branch a lot for your needs. This place is almost impossible to get to answer the phone. They have THE laziest staff. And today, an associate of mine informs me that their notary flat out refused to do her job for the least sensical reasoning ever.
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May 2023 by PJ Lavelle
Pleasant staff. Helpful...but didn't give me any stock inside info since the bank purchased Republic the other day. Thought it was worth a try.
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May 2023 by HS N
Worst customer service.
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July 2022 by Zach Malmgren
I have been a Chase Bank customer for more than 15 years. Today I tried to call this branch to talk to someone local, and the IVR systems did everything in its power to thwart my attempt to get a question answered.Chase Bank: Stop trying to IVR everything to death. Put people on the phones. Customer support is expensive, and necessary. If I can't talk to a person at a local bank, I might as well do my banking with an online service. Right?
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January 2022 by Marcia
Very friendly and helpful! Jamie was a pleasure to work with.
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January 2022 by Nicole S.
This Chase has a drive-thru, so you can do your banking without leaving your car. Convenient! But I have an irrational distrust of machines to deposit cash into my account, so whenever I need to make a deposit, I go inside to do my banking. This branch was a little late to open -- I was there about five minutes past 9 a.m. and they still hadn't opened. So I had to wait in my car another five minutes before I saw someone come to the door and unlock it. I wasn't in a rush or anything, but it was kind of a drag to have to wait beyond when they were supposed to be open. Anyway, the tellers were very friendly, and once I actually got inside, I was able to do my business and get out quickly.
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November 2021 by Brian wehrley
Slowest location I have ever been to.
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September 2021 by Chuck Kaminski
My partner came in to withdrawal money, she is a customer. I went in to use the bathroom and they said they didn’t have a public restroom...I said I’m not the public, my partner is a customer. They said sorry, but I couldn’t use it.
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December 2019 by D K
Always welcoming and predictably kind.
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November 2019 by Katie L.
In the spirit of Thanksgiving I'd like to mention how thankful I am for feeling taken care of by Chase Bank. This is not the closest location to my home or work, but I always return because it is my absolute favorite. Customer service is at the top of their priorities and everyone from tellers to managers are hospitable. I recently started investing and as I am a rookie, Kameron Troxell has been wonderful in explaining his recommendations without having a hint of condescension for my admittedly "**** questions." I certainly know I am on the low end of his clients, but based on the respect of our interactions, you would never be able to tell that he is aware. From simple needs to complicated arrangements, I highly recommend this particular branch.
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April 2019 by nick griesinger
Great customer service.
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March 2019 by Jack Warwick
Chase Bank is by far the best personal banking service. I've had them 10 years now and have had a majority of great experiences. I am commenting on this branch because every week I see the same friendly faces who greet me with respect. Also the branch manager is exceptional!!!
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October 2018 by adam delp
Largest bank in the world trying to get me to pay $8 to cash their check is absurd.
