Car Rental in Carmel, IN

“My rental experience at National in Carmel, IN started rocky but ended up amazing! I rented a full size SUV for a golf trip to Pinehurst, NC to take myself and three customers along with their luggage, clubs and cabin supplies. I was scheduled to pick up the Jeep Waggoneer at 10:00 AM, Saturday October 12. I was running late so did not arrive until just before noon (their closing time). Justin B., store manager, let me know that my vehicle wasn't returned yet but would be there in 10-15 minutes because he had just talked with the previous renter. After 45 minutes of waiting he called the renter again and found out they lied to him and were more than an hour away. Justin tried to find another vehicle at other locations with the help of the regional manager but nothing was available. I left for a couple hours to get supplies and lunch and drove through the lot around 3 and the Jeep was still not returned. I called Justin and he said he would check at 6PM and let me know if it was back. In the meantime I contacted several colleagues and found a vehicle that would work if needed but it would be an inconvenience. When Justin called that evening he said the Jeep was still not back but they located a van that would take care of our needs. He was very professional and apologetic and worked with me to comp the rental for the week. I have used this location before and I will definitely use them again as they are always customer focused and provide great service and work through issues. THANK YOU JUSTIN AND NATIONAL!”

“Most outstanding team and services in car rental that I've ever experienced. They worked well with my insurance company and always tried to accommodate with the right vehicle that I needed over the past several weeks. And I used 3.
If you ask, they are ready to help you hook up the hands free feature with your phone, skip the contacts downloading to the vehicle, directions on how to handle/lay down/ take out the back seats in mini vans.
I appreciated being able to select my vehicle as well from choices on hand.
Vehicles were always clean.
Would recommend.”

“Always a great experience working with Mae and Ashanta. Both are super personable and easy going and very easy to work with. I definitely look forward to working with both of them.”

“I had a good experience with Mr G and J when I returned my car. They helped me correct a mistake in my last rental bill, although it was a problem from other rental office. Thanks”