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May 2023 by Mallory Clester
Love how the hours posted on the door say they close at 8pm, but the doors are locked at 7:40 ? tres chic. I literally just wanted to return something.
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November 2022 by David Disalvo
It always smells like an outhouse when I'm here. The smell is so off putting I just wait outside while my wife shops.
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June 2022 by whitney long
Tried to return a pair of jeans while picking up an online order, the manager refused to help me, was rude and hateful and argued with me about the return policy. I had the return policy pulled up online and read it to her and she still refused. She also wouldn’t give me her name or let me know when a GM would be in so I could come and speak with them.
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May 2022 by Niki B.
Their store seems to be one of the most popular in the mall, and they have good neutrals for all ages. They also have lots of trendier items aimed towards high school/college students, but I can usually find at least one or two things I'm intrigued by. The staff is great and they have a pretty good rewards / coupon system. My husband loves the jeans here, as they are one of the only stores around that seem to fit him correctly. Thanks, AE!
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February 2022 by Luke W.
Laid back and refined American fashion for men and women. This location is easy to access and great for families where everyone can spread out and hit their store in the strip mall. AEO owns the higher quality denim: the obvious option for all us guys that love comfort and look for finishes and fits that work with our personal style. American Eagle does the stretch material best and few come close to their comfort! Hollister, H&M, Buckle, and even Diesel have not crafted jeans as good or as easy to find. I come here for the sales yet often end up back online due to the extremely disorganized presentation of discounted items, lacking consistent pricing, and confusing markdowns making me always uncertain what the price actually is. I've switched to purchasing almost all my clothes and shoes online because of how quickly I waste time in stores but wish it was easier to see the best prices in one store to save time and know what the stuff really looks like.
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September 2021 by Chase Harker
Helpful staff and a clean store.
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February 2021 by Raubyn B
American Eagle had a wonderful variety of cute outfits!
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October 2020 by Staci M.
I visited the American Eagle store at Clay Terrace on Friday, 10/02/2020. I have never received such awful customer service in my life. I walked into the store and walked past two employees and went straight to the counter as I had a return. Neither store employee acknowledged me at all. I then had to approach one and let her know that I was here to return/exchange an item. I was met with an eye roll and made to feel like I was completely wasting her time. She then preceded to work the register all while laughing and talking into the mic to the other employee that was there. Not once was I greeted with a hello, I'm sorry, literally NOTHING. I asked the you g lady what her name was and she starkly asked "Why?!" She eventually told me her name was Kim. I highly doubt this was her name however what I can tell you is that thanks to "Kim", I will never visit this store again. Awful awful customer service. I was appalled! I will drive 10 minutes out of my way just to go to the other store. I really hope the manager sees this and explains what real customer service is. Yikes!
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June 2020 by Brittany Sander
Yesterday I was in your store and an associate approached me and a couple other people very rudely about if we had a mask. I said no. She said you need to wear one if you are in here. You need to have a sign on the front of your door that says a mask is required!!!!! She was a very rude black girl!! I am black myself and was like wow. I will not be shopping here anymore.
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February 2020 by Kristine Surette
The staff at this location are always so helpful & friendly.
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January 2020 by Zoe Rainey
Very kind and helpful staff!
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January 2020 by Jasmine Jackson
They were having a great sale to bad there workers don't have good customer service not 1 person said hello can I help you fine anything no one said anything
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January 2020 by Pilón Burnett
I’ve went into this store several times & I’m NEVER greeted-but if someone white walks in w/me they will greet them. All the other locations ALWAYS greet me. Today I go in to return some jeans I ordered online & I pulled up my receipt in my email & was told that wasn’t a receipt so they needed my address because I was doing a return w/out w receipt. Now I know for a fact that’s not needed to return & they have been paperless for months now-so when I showed her the paragraph o
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December 2019 by Lakesha Pack
Was just racially profiled and had Carmel Police called while standing in line checking out. The manager on duty Makenzie called them and stated I was attempting to exit store with a bag full of stuff. My bag gets searched in a store full of people and guess what it’s nothing absolutely nothing in my bag. No apology from Makenzie or Carmel P.D. I addressed Mackenzie and advise not all BLACK people steal and her response was I wasnt insinuating that when I called them. I’m sure telling them someone has a bag full of items is insinuating they steal or stole something. Oh and Carmel P.D. response to her was there is nothing in her bag sorry it didn’t go as planned
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October 2019 by Charlee Halfnur
No one said a word to me and I was clearly on a mission to find something in particular
