Walmart Supercenter allows customers to order fresh groceries online with free same-day delivery for Walmart+ members. Members can order as often as they want for free, with no mark-ups and the same low prices as in-store. Pickup is also free, and Express Pickup is available for a low fee. Customers can stock up on favorite groceries, shop organic produce, and enjoy a Freshness Guarantee. Trained associates hand-pick groceries, and customers can choose a pickup time that works for them. The Walmart Grocery app offers extra convenience, notifying customers when their order is ready and allowing them to check in before arriving so their order is waiting. Groceries are brought to the car and loaded. While some customers appreciate efficient checkouts, organized displays, and holiday decor, others find the store overly crowded. One customer reported being followed by employees, which made them uncomfortable and led to them leaving without their desired items. Another customer experienced a shelf falling on their hand and, while the manager was helpful with an injury report, the claims department was not responsive. A particularly negative experience involved an employee pointing with their foot and showing disrespect, with customer service and management appearing unhelpful or dismissive. Despite these issues, some customers express a love for Walmart and believe they try to provide good prices.
