“This place has fantastic customer service! Sam inside is very insightful and knowledgeable. I had a piece that broke and he resolved the issue the very next day! Hands down great store!”
“Found this hidden gem today, was pleasantly surprised when I walked in and it was Clean and Organized and the lady that manages this store is very sweet and helpful, I almost didn't go in only cuz it didn't look very appealing but I'm glad I did!!Great Experience”
“They were SUPER accommodating to help me figure out a delivery for a special occasion. I messed up the day/time and James and Franklin went above and beyond to help!!”
“The whole vibe here has changed in the last year or so. It's always been my go-to cigar bar, but now it's like you're always being watched more by the customers than employees but still at times can be uncomfortable. The current bartenders don't seem to always know about making drinks and mixing right. The drinks mixed get pretty strong sometimes.”
“Super friendly and helpful staff. Kenneth is always super willing to answer any of my questions and offer recommendations that have yet to fail me. Occasionally what I’m looking for is out of stock but they make sure it’s there on my next trip in. No complaints”
“I think this place is great. They typically have much of the same product that the other specialty store has, Low Bob's, and it's priced similarly, as well.The big draw for Smokey's is that it's right across the street from Walmart so if you needed to stop in for screens, or a new bag of rolling tobacco, you can just nip over after getting groceries.People are always friendly and it's always clean and well-organized.5/5!”
“I took my family member there. He was in and out quickly. They had the product that he was looking for in stock. So, it appears to be well managed for the customers who still use tobacco.”
“The sweetest employees work at this shop. I will always support this business. It's the only place in Indy that has exceptional service every single time. I know that EVERY time I go in, I will be treated with kindness. Great customer service is so rare these days, so this shop is one of a kind. Thank you for making me feel special every time I come in!”
“SUPER, super friendly and helpful.... as a matter of fact was there till 10 to 15 minutes after closing just talking about product. I did leave a sample for the owner to try, called propaganda Illuminati, which they did not carry. It is one of their competitions number one seller. Hopefully they will carry this line soon.”
“Always helpful and very honest about products even when they could have sold me something more expensive just to make some money. You can build up points to get $5 off a purchase here, that I haven’t seen other places do. Great place and people highly recommend.”
“I only give them a 4 because sometimes the customer service isn't so great. I get it?! You've had a bad day and just need a break. You should never allow your personal problems to bleed over into your professional life so much that you treat your customers poorly.”
“This has been my regular shop to pick up cigars for a while, never thought to come give them a review until now. Staff is always friendly. The have a HUGE selection ( I could spend hours trying to decide what I want in there). Prices are good for not having to wait on shipping. The only complaint I could make is not everything is priced so you don't know exactly what you're spending. At the same time, their selection is so huge it would be impossible to keep up with pricing on each individual cigar in the store... There are thousands!!!
I love this place and visit 2-3 times a week. Thank you!”