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“Healthy young hamsters! Most petstores try to sell you old hamsters but not this one our Toby we got from here is perfect and while at checkout he was known as “the evil one” great supplies as well thank you!”
“Exceptional customer service! FedEx lost my package that was really need for my puppy. End up resending the food that was needed. Would 100% recommend to family and friends.”
“Super clean and we'll stocked. Wish they had an ooops cleanup station. I took my puppy and he did the excited pee... felt bad that an employee had to help me clean up.”
“Just had two propane tanks filled at the Whitestown location. Latoya was very helpful even in the weather that was a cold drizzle. Very pleasant and I was very appreciative.”
“Lily is a super-friendly worker who exemplifies what it is to work in customer service. Always smiling and always willing to help, she can brighten anyone’s day. I come to this store rather than the big store down the road because of the people who work here. Can’t ask for more than people that love to help and always ask what they can do for you. Great store.”
“Used the DIY dog wash. The set up is convenient and easy to use, with all the supplies, hooks and even waterproof aprons at the ready. The staff does need to bring you towels and a quick tutorial. The best part for me was no bending over a tub or messy water cleanup.”
“I visited Paw Bakery on 4/14/23. Our sweet dog was going through a very rough time. I appreciate the kindness the owner showed me. She was so nice. Our dog loved the treat. It was one of her last ones before she passed away. I also bought a treat for our other dog and it disappeared in seconds. The treats in the bakery were so cute. Thank you for great service.”
“Nancy really went above and beyond to help me with picking out things to help my dogs get rid of their fleas ! She even told me about the price matching options and helped me get some of the products for a cheaper rate being i have two dogs different weight sizes !”
“Very, very helpful. I am an elderly woman now wearing oxygen. The staff as overtly helpful. Cheerfully loading heavy item in my car. That's why I will be a repeat customer. Thanks TCS”
“Got my pug groomed here for her first time and they treated us like we’ve known them forever. Super friendly and she couldn’t hold back the hugs when I picked her up ? thank you to the amazing staff for treating my pup so sweetly. We will be returning”
“My dog and I love petsmart. We actually visited the Perrysburg this time. Dropping off was a bit of a hassle - I don't know if the girl was new or not but she didn't seem to know what she was doing and didn't communicate very well. I had to go to the grooming salon to get sponsor to go find an associate for help to get checked in. The grooming salon is typically very good as well. Wish they still had a vet inside like they used to. Petsmart is pricey but they had good sales and a rewards program.”
“Logan and the other young man working that day were FANTASTIC!!! Warm welcome to the store and helped me find what I was looking for. We just moved to Indiana so the hospitality we received will insure we will return to this store.”
“I asked for help around paint section to find a bucket to bury for water for my dog. The man showed me where they were and then I said that I had bought them previously and they did not hold water! He offered to go put water in it to test it and found out that it indeed did leak. He then offered to seal it with silicone while I waited! He did not charge for the service and was very helpful!! Way to go out of the ordinary for a customer!”
“I love this store! Great products and service. I feed my birds and they have all I need for great prices. From seed, to suet to feeders! They have it all! Also wide variety of clothes, specialty treats, hats, boots, guns, toys, garden supplies, everything related to farm, home, garden and more. So glad they are in Avon! Will and have visited often!”
“This review is for Barbara at this PetSmart location, I wish I had a last name initial. I placed an order on DoorDash for Nutro Dog Food. When I received the order I noticed it had a discount sticker on it due to the product being short dated, unfortunately this discount did not reflect on my DoorDash total. I called the store and Barbara answered and was willing to help immediately, the patience, problem solving skills and amazing customer service will not be forgotten. Barbara is the employee PetSmart is lucky to have and the type of employee that is rare to find these days. Thank you for your help Barbara ?”
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“Stellar customer service! If they do not have a particular item I need they offer to order it. My pup loves shopping here and enjoys all the attention she gets. In a time where customer service has fallen by the wayside, it's nice to shop where they value your business.”