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“We went in today to switch from Cricket bad phones that we had got back in January, we was having problems online so we went into the store instead and had 100% better experience. Customers were well taken & fast. They helped us get new phone & numbers transferred over to them. Highly recommend”
“Marc and Eli helped so much with getting our new phones. They help us with the finance plan, and the new internet system. The best of all is that they were nice and amazing while doing it, making us feel comfortable with our purchases.”
“Zac and his team are rock stars! I experienced a billing problem dating back to December 2023. Zac went beyond the call of duty to rectify the situation. He reached out to corporate, his regional manager, made copious notes to the file, and patiently dealt with my frustration. The matter was finally resolved. Problems may arise from time to time with businesses. I focus more on how the problems are taken care of. Zac did a yeoman's job. His customer service skills are impeccable. I hope he is being compensated appropriately!”
“I recently visited this location for the first time and was impressed! When I walked in I was instantly greeted and helped quickly! I came in with an amount I didn’t want to go over and the staff was very respectful and helped tremendously! The staff made me feel comfortable with my purchases, I actually left with a better deal than what I thought! I highly recommend this location!”
“I have been a customer of Xfinity for roughly nine years. About two months ago, I went through their chat to try to lower our outrageous bill. The only way I could do so was to get rid of a landline phone, convert its number to a moto g cell phone, (which I never wanted because we all have our own cell phones; at a better rate). I lost my Mother two weeks ago. I have important places to call where you often have to wait on hold. If you are on hold for about 30 minutes (Social Security), a cell phone will drop the call automatically. So, I needed my landline back. Nine days ago, I started with Xfinity on this. Simple concept: turn off the moto g and put that number back to a landline. Agent was able to set things up where our bill did not go up at all...hmm. However, it's been nine days, and I still do not have a working landline. I probably lost the number I had to it originally, which I have had ever since becoming a customer of theirs. They finally, after four days, shut the moto g cell phone off. However, they never did the landline phone. Every time I contact an agent, I'm told they are working on it from the "backend," and I will have a working landline in 24-48 hours. Like I said, nine days and still no working landline. Oh, and they also like to bounce you around without warning to another agent. So, you get to play musical agents with them. Disgusting.UPDATE 5/7/24:After posting my initial review, Xfinity did reach out to me with a link to assist in the landline phone debacle. Shout out to Thomas A and Frank who both assisted in getting the situation fixed, and a landline WITH my old number working! Thank you both so much for your help!”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“I went to the Verizon store in plainfield and they were rude. So I came to Avon and Dalias helped me out she was a pleasure to work with and help me get my phone fixed. I recommended coming to the Avon store”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“Had a terrible reason for having to travel so far, but once I explained why I was there Travis was the most helpful person to guide me through the awful circumstances I've ever had and I've been a loyal customer for,17 years and was lied to via telephone support but Travis did his absolute best to try to sort it out. Made an appointment which I highly recommend you do. Not overcrowded like most other locations and original person was very friendly and was also shocked by the reason I was there. Once my issue was resolved it took two hours plus some and still upset about being lied to from their support center and they should be ashamed of themselves for letting their own people do what they did to me over the phone. But still I have no reason to give the actual store anything but the best reviews. Thank you Travis for dealing with such a mess”
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“Great service, very knowledgeable, helpful customer service in Brownsburg Indiana. Trading in and purchasing 3 new phones. Best service ever received at a Verizon store! Worth the drive!”