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April 2024 by Chunangad Sriram
They’ve always been honest with me and honored timelines. Once, when an issue happened while the work happened on their watch, even though it was a week later, they fixed it for no charge and took ownership.
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April 2024 by Kelly Martin
Very friendly staff and the mechanics in my opinion are very trustworthy.
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March 2024 by Kayla Hunt
Very kind and courteous and helpful
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March 2024 by Mariana Salazar
My car got stuck on the lift, i understand that’s not their fault, it was just a malfunction but while i waited 3 hours there they went on to other cars & decided that even though i had an appointment they wouldn’t be able to do anything to my car today. I needed brakes & i feel that is something very important to have but i had to leave without anything being done. Why could you not go back to my car considering it was an inconvenience to me that it was stuck in the air? 0/10 will not be returning.Thanks for nothing ?
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March 2024 by Melissa Reese
You all did an extremely good job thank you!
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March 2024 by Doreen Workman
It was easy to get an appointment and the service was quick
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March 2024 by Sarah
The service was wonderful at the Brownsburg Firestone!
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March 2024 by Gary Peterson
Did not have all 4 of my tires by the time scheduled for replacement. They replaced the back tires and aligned my truck with the old tires on it for the first appointment. They called a few days later for the front tires to be replaced once they arrived at the store. Took my truck back in for a second appointment. They installed the front tires on the second appointment and I told them the alignment was off and they told me the could not re-align the front tires that day. Drove 30 minutes back to my shop, and when i got out of my truck, one of the wheel weights had fallen off in my parking lot. So, I had to drive BACK AGAIN that day to have them re-balance one front tire!!!! Finally got the truck back in for an alignment that's still not correct. All front end parts have been replaced so there should be no reason for the lack of skills from the technicians to align the truck properly. Will be taking the truck to a competent shop for alignment. WILL NEVER BE A CUSTOMER AGAIN!!!!
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March 2024 by Ron Larmor
Larry did an amazing job working my car in for additional service. We continue to return to this location because of his skill.
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December 2023 by Tamara “Tammy” Wohlstadter
I had contacted them many times during my vehicle buying searches and they always were available and affordable with every pre purchase inspection I needed on any vehicle I was interested in and took to them. It’s been a little while since I have been there (purchased a vehicle) but Perry at the time was awesome to deal with and very helpful. Thanks to all of the guys who worked there at the time and are still there now. Much appreciated ?
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December 2023 by James Brown
Very poor customer service . Please invest in a good customer first training program.
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December 2023 by Rob McBride
Reception was rude and service did not fix the problem. This is the second poor experience at this Brownsburg location in 13 months. Cannot recommend at this time
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December 2023 by Rich “Rich” Wilson
Update. You went and totally redeemed yourself! Showed up for my rescheduled appointment. 15 minutes early in and out in 30 minutes with a full alignment. Can’t beat it. Happy now ! -Old review Not real happy scheduled a 1 o’clock appointment two days in advance for an alignment. When I showed up right at 1 o’clock the gentleman tells me that they sold the work to technicians this morning and it was going to be a while before they could get me in. I don’t see what the purpose of scheduling an appointment is if they can’t stand behind it or at the very least call me and say hey we’re having problems today it’s not gonna be a good time. Customer service has went down the toilet everywhere. Things aren’t perfect but what you do have in your control is communication. Been to this store before with good Results. will update.
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December 2023 by Hero Skillz
Awesome customer service, always shot you straight, no nonsense, straight to the point, quick and accurate. Will come back again and again.
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October 2023 by joni bohne
RJ and Mark were exceptional. Had flat on a road trip— took care of the tire, unpacking and repacking our car to get to spare. Even offered to walk our dogs if we needed to leave. That was not necessary, however. Our next tires will b Firestone.
