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December 2023 by sal kosto
This is one of the worst salvage yards I have ever dealt with!!!!I ordered a control arm for a Subaru WRX, they shipped me a control arm for a Toyota Prius!!!When I called them to tell them it was wrong part, they argued that it was part I ordered! Every single person that I spoke with was rude and unprofessional!The manager got on the phone and said to return the part and pay for shipping costs, I told them I'll be more then happy to return the part but they would need to send me shipping label at their expense not mine since it was their mistake!!!He kept trying to blame me for wrong part delivered!When I told them that I will just call my credit card company and dispute the charge, someone from their company called me back and requested a receipt of correct part I ordered from different yard and that they would refund me afterwards.I sent them the info they asked for only to get a call afterwards saying the receipt I sent was deceiving!!!!I am done playing games with these clowns and will have my bank force them to give back the money for wrong part sent!!!!!
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December 2023 by Okan Okay
Rude And not even able take order on the phone!They dont know how to listen a customer or how to respond an email! Rude and unprofessional!
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November 2023 by Anyssa Strunk
If I could give a zero star I would. Worse experience we have ever dealt with. Was told to pick a part and they would get it off. Picked the part finally and informed man at front window. Then got told to pull it ourself. Had to go out of our way to get tools just to come back to get the part off and be talked to terrible. Left without the part. Waste of time. We will not be back & would not recommend this place to anyone.
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November 2023 by Scott Eby
Great import scrap yard with incredible selection. I was searching for a transmission for the 80/90s and it looks incredible! They drained it and got me on my way! My first few minutes here felt like a scary movie, but I quickly warmed up to their knowledgeable staff. Just a note, they are on a SMALL one lane road, so bring your small truck and leave the trailer at home :) I will definitely be back. I can't say enough about their selection! They have alot!!
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November 2023 by Cody Marshall
Bill and his team are awesome and knowledgeable on what they have in their inventory. Will be back for parts for my TDI Jetta in the future!
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October 2023 by Oh Yeah That Dude
Eric should not be talking to people. Your attitude sucks to be frank, definitely confirms the “rude” review. If you don’t think at this “internet” age that customer service is paramount you shouldn’t be answering phones, but rather pulling parts. ??
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September 2023 by Serge Musiyaka
Guy at the front desk is almost as rude .I paid for the parts, they said it would be ready in 10 days, 30 days have passed and it is still not ready. The service guy talking to me rudely and every time they say what they are doing and that it will be ready soon, and they say the same thing every week. I do not recommend it, do not waste your time. Before order something, read the reviews
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July 2023 by Randy Morris
Brickyard is hands down the place to go to if you need a part for your forgiven car. Was there this week getting a part for a Mini Cooper and once again they did not disappoint and had the exact part I needed at a great price. I recommend them to everyone who’s needing parts.
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July 2023 by Yaser Abuzahra
After waiting 15 minutes on hold and they hang up on me, tried one more time after they picked up they was super rude and unprofessional I asked for a part that shows they have 4 of it online and he refused to sell me all 4 and he hang up the phone again ?!?!If you unable to sell parts why you listed? And what kind of customer service that treats the customer in bad way.
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June 2023 by Dawsyn DeMott
The guy at the front desk is almost as rude as he is incompetent, horrible service. I heard him talk down to 3-4 people in a row for no reason, he is just hateful and sad. Treated a black customer especially poor. Prices are high, and the vehicles have little to nothing left on them that are worth anything. Couldn’t recommend staying away from this place any more, it is a joke. Take your money elsewhere.
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June 2023 by Larry Davidson
Always helpful, butt they are extremely busy ! So you might have to wait on the phone a minute or five . LOL , good people.
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April 2023 by Suren vardanian
Customer service is terrible, I was dealing with a guy who has no clue , accusing for something we didn't do. complete trash
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February 2023 by Tom
Telephoned them this morning and spoke with Eric. What great customer service that we usually do not get from wrecking yards. On top of that, a great price too!A pleasure to do business with. Thanks Eric!
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February 2023 by Wale Adeyemo
This self service is bad , why cant you have someone who can get the parts ready and we can pay for it .
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January 2023 by Collin Waas
Ordered two used hard to find parts for my Lexus here last week. Parts arrived quickly and in pristine condition, price was more than fair and 60% cheaper than anywhere else listed on the east coast. Would gladly do business here again!
