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July 2023 by Wayne Dickerson
Great service I’ve been banking with them for 20+ years
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June 2022 by Andrea Shofner
Heritage FCU in Boonville is pathetic. I am a Federal Credit Union Member ... which means I have the ability to deposit, withdrawl, and exchange money at any Federal Credit Union in the United States. Today, I withdrew $100 from their ATM and then proceeded through the drive-thru to exchange into ones and fives ... and was told THAT BRANCH is unable to exchange cash from someone who doesn't have an account there. Mind you, I did this every Friday from June thru Oct last year. As a FCU Member, I do have an account there and did not appreciate the service I received. Especially after I explained I did this last summer as was told I was lying because they didnt do that at THAT BRANCH. What makes THAT BRANCH so special that they can refuse service to a member? Their customer service gives all HFCU's a bad name.
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May 2022 by Mike Merrick
Make a mistake? Overdraft fee $30 plus a DAILY overdraft "fee". Of course my overdraft notice came 8 days after the overdraft. How convenient. I know. It's just like every other bank.. which is exactly my 3 star rating. Average.
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March 2022 by Thomas King
Great staff and services! I love banking with Heritage Federal!
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May 2021 by Bevode mcGillacutty
They seem to have a penchant for sending old men's disability checks back to the treasury departmentalfep9ddpartkv
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April 2020 by Susan Barnett
Shelia Ashmore is always so friendly and very helpful! She returns calls and emails quickly!! We appreciate you and the work you do at HFCU Boonville!
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February 2020 by Larissa Bayer
It’s not your tellers fault that she can’t count. But it is her job after all. I’ll take full responsibility your money counter can loose 10 $100 bills twice. But when she’s called out by my fiancé it’s my fault. I’ll be sitting over here pulling my loans and accounts one at a time.
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February 2020 by Nathan Beasley
The Boonville Branch is absolutely awful with their customer service. We have way better service at the Newburgh branch.
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October 2019 by Norma Duckworth
Knowledgeable fast friendly service. Any issues quickly resolved. Miss drive through window. Tubes difficult to reach.. No bathrooms
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March 2019 by Debi Rozell
We have been doing business with Heritage for longer than 15 years at the Boonville location. They are absolutely wonderful every time we go in. Very friendly and very helpful ! Thank you all !!
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December 2018 by Rocky Quagmire
Thieves and liers?? You decide. I had money in a higher rate savings account that I just left there to earn interest. I checked on CD rates and found out that my account had been set to dormant. I asked why since it was only like a 1 yr. They tried to tell me that the Federal government set the time period and imposed fees on the accounts that fall into dormancy. I told them that another bank told me that their period was 3 years and no fees. they insisted that it was federal regulation. what a bunch of lies. Then I waited for another person in the office to give me my money for 30 minutes. This person did make a phone call to verify the 1 year regulation. She found out the truth like I was telling them, that the 1 year was set by the institution. Finally gave me a check for my account balance. She also told be that the two tellers did not know what they were talking about. It looked like most of the clientele in the lobby were missing some teeth and had a terrible cigarette tobacco stink.
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September 2017 by Jack Tree
Staff is Kind of snoody but it is a fantastic bank with many many many many benefits.
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July 2017 by Dennis Jones
I have been at this credit union for over thirty years.
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May 2017 by Suana Hollis
Never had any problems with them . fast efficient. They worked with me.
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March 2017 by Scott Howe
Bank staff is very helpful and polite. I always look forward to people with a smile.
