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June 2024 by Keith Mazelin
May 16 2024:I purchased a Moto G Power 5G 2024...took All 3 employees in the store to try getting it set-up properly, I had to finish set-up at home...Paige C. just left in middle of set-up to Smoke.
Sun May 19: Email quit working...Gmail & Yahoo Would Not Sync.
Two visits to store...Kylie reset logins & passwords each time...only for it to quit again each time several hours later (same day)....during one visit I had a lengthy conversation with Mr. Josiah H.
Two phone calls to Kylie...first said she would get in touch with Mr. Josiah H...later said that she could not get in touch with him only through a convoluted email chain ( Decatur store Mgr. Picked up the phone and CALLED Mr.Josiah H.) ( left msg.)...at this point Kylie informed me that " I don't know how to help you, you will have to go directly to Cricket/Gmet/Motorola ON YOUR OWN" If Kylie does not know...it would be her JOB, Especially as store Mgr. to LEARN HOW...whether through additional training or however!!
At this point I did what needed to be done all along so that I could have access to both my email accounts...I Separated the 2 accounts and then I have both again...Store Employees should have been able to figure this out...they apparently Did Not!!! This Has Not Fixed the Synch Issue with the Emails...Just Bypassed It!
Kylie also said that the store cannot exchange the phone since I have had it longer than 7 days...THE ISSUE WITH EMAILS WAS REPORTED TO/ KNOWN BY THE STORE AT 5 DAYS FROM PURCHASE...FIVE DAYS!!!! If the phone is in fact the Problem then Cricket should replace it Since the Issue Was KNOWN BEFORE THE 7 DAYS!!!!
Mr Josiah H.:
Final Grade...Bluffton. F or F-
" ". ...Decatur...MAY redeem itself!
I like Crickets wireless service...the stores are proving themselves troublesome!!!
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February 2024 by Troy Cook
Amilia was amazing to work with.she answered my questions quickly and knows what she is doing. She trasfered everything from one phone to the another.Thank you for your help Amilia!!!
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November 2023 by Mrs Jackson
Went there a couple weeks ago to upgrade my granddaughters phone and the lady in there was very helpful
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August 2023 by Brandy Marie
Great customer service. Very knowledgeable with phones. Absolutely recommend going to the Bluffton location
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January 2023 by BBR IMPORTS & LIQUIDATIONS
Clean location. Friendly. Nice to be able to.talk to a real person.
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December 2022 by Steve Starr
I've had Cricket for a few years and no issues with the service. Much cheaper than Verizon and the same service
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September 2022 by Tony p
Phone does not work in town at all. Coverage is crap… Tired of the run around and no one ever seems to help or try to figure out what’s wrong. Rip offs
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September 2022 by Jyssika Smith
I don't know the ladies name but she wasn't friendly at all!! Very very unprofessional.....
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September 2022 by BBR IMPORTS
Clean location. Friendly. Nice to be able to.talk to a real person.
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December 2021 by Ronaldo Raymond
Clean location. Friendly. Not ablentomfix my phone issue but they tried.
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April 2021 by Brian Osborn
Aimee is Great
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October 2020 by Stanley Geisel
Stacy at the Bluffton store was very knowledgeable and helpful making a DIFFICULT switch from Boost Mobile(Sprint/T-Mobile) to Cricket. She's great to work with.?
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June 2020 by Chris Bailey
Where I go for my phone
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January 2020 by Paris Jones
Great customer service ,Bri was awesome
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November 2019 by Robert Stefanskl
Helpful and eager to assist with any problem you have.
