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November 2023 by Pamela Drebus
Being able to just drop the car off and leave it, then return when it was convenient to me was very helpful since we live out of town.
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November 2023 by jackie jackson
Royal on the Eastside provides the BEST CUSTOMER SERVICE around! From the moment I walked in the door I was helped with the BEST most FRIENDLY service possible! The employees go above and beyond to make sure customers feel welcome!
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November 2023 by Jack Foster
Couldn't recommend enough. I cold called Cody looking for a new Jetta GLI in manual after being turned away from half a dozen other central indiana VW dealers. Cody moved heaven and earth to get a car to Royal in under a week, when everyone else had told me I would be waiting until 2024 for a new GLI. Made the trade in process so easy.
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October 2023 by Mark Nelson
This was hands down the best car buying experience I've had. Cody was our salesman and made it clear we were his top priority, and he would spend the whole day with us if needed. He didn't pressure us, was very friendly, and made the process enjoyable. Kevin handled our financing and was knowledgeable and friendly. We enjoyed chatting with him while we completed our paperwork. All around a GREAT experience!
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October 2023 by Darren Cox
Would give 0 stars if I could. Bought a new Jetta fully loaded in 2021 and the car had almost constant issues including software glitches, failing electronics, and cheap/rattly interior which they told me was normal when I complained about the rattling. I now know this that was a lie because I now have a 2024 Jetta that is completely silent inside. When I used there website to contact them and complain about my issues with the car they didn’t even read it and started trying to contact me saying “we see you’re interested in a new Jetta” unacceptable. I was promised software updates that would fix certain glitches that didn’t come the entire 2 and a half years I had the car. Service people also broke an interior trim pice when replacing some electronics and when they fixed it and I got it back there was what looked like dried super glue running down my dash. I took it back and they tried to fix it but the dash just kinda looked melted in that spot. This car MSRPd for almost $30k and this is the kind of service I received, unacceptable. I’ll be taking my new one to Andy Mohr.
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September 2023 by Mike Hart
Very good experience Jeremy Fox was very knowledgeable and courteous. We love our 2023 VW Taos !!
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August 2023 by meg garl
The employees were all very welcoming and helpful. We really appreciated Liam and his kindness. We didn’t feel overly pressured to make the sale and we felt like he genuinely cared about us. This was my first ever car buying experience so it was nerve wracking, but I felt very at ease at this dealership!
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August 2023 by Maryellen May
After three disappointing experiences with dealerships in Bloomington, I was beginning to think I would not be able to find a car. Luckily the fourth try was at Royal East. We walked in the door to be greeted by Mike Inman, who set us up with exactly what I've been hoping for. He was respectful, professional and knowledgeable. They didn't have the car in the color we wanted, so he secured a trade with another dealership in Indiana. From start to finish, he made the process incredibly easy and we were treated like royalty. In the detail shop, Isaac took careful attention to make sure it was perfect before we brought home our Volkswagen ID.4. I'm so relieved that we have a car we love and that it will now be serviced at this dealership going forward.
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August 2023 by Kim Goad
I had scheduled an oil change service, specifying I’d wait. When I arrived on my lunch hour, was told it would be 3 hours. For an oil change? No thanks. In the future, I’ll get oil changes somewhere else. Also, when I arrived, there were multiple people behind the two service desks and no one looked up to smile, greet me, to even say “someone will be right with you.” I had to say, “Hi. Who would like to help me?”When I picked up my car, was told there’s an update and I’d have to schedule that fix another day. You had my car 3 hours for an oil change and couldn’t do the update then?To top it off, when I got in my car, it smelled like someone with serious BO had been sitting in it. Drove home with all the windows open to air it out.
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August 2023 by Mitch Spicer
I've moved around a lot and have dealt with several VW dealerships as a result. Most are overbearing and pretty awful to work with - where if I don't come in and allow them to push me around, they treat me like I mean nothing to them. Royal of Bloomington is not that way. They are a good group of people and come across as very honest. They make it an experience where I don't dread bringing my car in.
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July 2023 by pwrstroke04
Overall a great experience, servise advisors were kind and courteous and they even washed my car. As a first time VW owner I am more than happy with the quality, Royal has earned a long time customer!
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July 2023 by Jody Tindall
This dealership is really great and are always friendly and helpful. Definitely recommend them!
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July 2023 by Michael Fisher
Great first experience. The only constructive criticism was that the vehicle wasn't ready as quickly as I was told.
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June 2023 by Stone Russell
Went to indianapolis got treated like we were a incovicence. Went to bloomington was treated great and went to buy used for cheaper ended up leaving with brand new atlas will buy from again once other car is paid off
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June 2023 by Philip VanDeusen
Very nice salesman, informative delivery, and low-key finance office experience. The deal was very fair also.