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August 2024 by Priscilla Cory
I've bought four cars from Royal and I get all my maintenance done here. Buying is easy, I always get a great deal on the car I'm looking for and the service dept is always very professional, fast and affordable.
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August 2024 by May Family
We bought a VW Taos from Joe Blickensdorf last week.
My daughter is an international student at IU. She was not back in the US, and we needed to organise a new car for her return, so the majority of the purchase needed to be organised remotely.
Joe was beyond exceptional, and went above and beyond what was required of him. He made the buying process painless despite the unusual situation.
We couldn’t recommend highly enough and will be eternally grateful for the incredible customer service.
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June 2024 by MF Hudson
Preston is an amazing customer service representative! He investigated, researched, AND resolved an issue I had been dealing w/ for 2 1/2 years, w/ 2 previous Royal customer representatives. Preston seemingly did the impossible! And did so in one day!! He will be my go-to from now on; there are not enough accolades to say about Preston!!!!!
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June 2024 by Timothy Brown
They continued to work diligently to find the mystery problem with my car. They found it and fixed it. Bravo and thank you.
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June 2024 by Kristen Weida
Preston was fantastic to work with. I brought my car in with no appointment. He took it right away and had a rental for me. I was checked in and out of there in less than 30 minutes. His communication was excellent and he gave me free additional rental days when the part for my car did not come in. I also witnessed him with a very rude customer. He was incredibly patient and professional through that entire interaction. That is a rare skill to find in an employee and he should be greatly rewarded for his professionalism.
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June 2024 by Max Knulf
Lowest rated Vw around my area. Justin Boruff (service advisor) was bad to work with. It took 3 visits of 10 hours waiting to not get fixed. I got a new dash light after they worked on it & want $170/h to diagnose the light they put on. Didn't listen to my request and did services I said not to do until what i came for was done.
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April 2024 by Joshua Linzey
They repaired my Passat recall, but didn’t offer to provide a vehicle for me during that time so I had to drop it off myself. Service was great though.
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April 2024 by Sherrie Johnson
The service department is awesome! Such a great experience & answered so many questions I had. I will say we do love Jeremy, in sales! He made our buying experience easy, quick & painless. Hats off to Royal on the Eastside!!! Love our VW Atlas
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April 2024 by Scott Bialy
It's just odd that I've had this vehicle for nearly two years and never had a oil issue like this before. I find it hard to believe that roughly every 1200 miles they vehicle will consume 1 quart of oil.
2. I wasn't too happy to hear that they perform maintenance on my vehicle without informing me the issue or price to repair it. In the future I will demand a call or text to inform me of any and all repairs and costs before repairs are made. Whether it's under warranty or not. I wasn't too happy with the bill I received stating they had to put a quart of oil in my car. Over $50 later. Not cool.
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April 2024 by Savannah Harden
Terrible customer service and issue not resolved. Every interaction with the service writer has been an unpleasant experience to put it lightly.
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April 2024 by wilfrido tinio
happy with the purchase and Mr. Josh Bings was a great help and a patient salesman. Of course VW is a solid car.
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March 2024 by Kim Nacchia
Great fast friendly service.
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February 2024 by Adrian Mata
We knew what we wanted and we knew it would be an easy process. We just didn't realize that it would also be a great experience.
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February 2024 by Jamie Crowe
VW has great service all the way around. Joe B is fantastic to work with. He had the car we wanted to look at shipped to the dealership within a day and handled all of our questions with a good sense of humor. Brandon in Finance was excellent to work with too. All around good experience. We're always happy with the service department every time we've needed them for our older models.
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February 2024 by Liz Grogan
Great as always! Thanks!
