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August 2024 by Marty Kelem
Great people. Great prices. Great service. Trustworthy.
You never get that anymore.
$29 to check the car. My dealer charges $286. Turns out the battery drain was from Starlink and the work around was no charge so in the end I didn't even pay the $29 exam fee.
$69 for an oil change that is $140 these days at Jiffy Lube.
$52 to install new air filters when they cost more than that at auto parts stores.
$6.59 for a drain plug? Do you guys know you're a car dealership and normally car dealerships would charge WAY over $30 for the same $6.59 oil plug?
And got it back in one day. Amazing.
I cannot thank Bryan Mayes and the whole team enough.
When your kid is 2,000 miles away at college and has car trouble, you worry.
With Royal Subaru, don't worry. Be happy.
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August 2024 by D C
Great service!
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August 2024 by Melissa Cases-Vinal
Sold me a car and check engine light came on driving it home. Brought it in for check engine light now I have a massive coolant leak and it’s been back 5 times and they didn’t fix it. Said free diagnostic then said $1900 to even diagnose it. It was not leaking coolant before they “fixed” the check engine light. Basically saying it sucks for us because we bought it with no warranty and only want to give us less than half what we paid for it from them two months ago and try to roll that into a new car loan like a shady business. I would avoid at all costs.
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August 2024 by Tony Perry
Very Unprofessional. Paul in the parts department was beyond rude. If I could give it less than 1 star I would. Accused me of being an outside sales rep, when I was looking to talk to a manager to help me fix a problem.
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August 2024 by Autumn Green
I have called 3 times (once a week for the past 3 weeks) to set up an appointment. When called I asked if they accept my warranty. The representative said that they could not answer my question. That they would have to refer me to their service supervisor and that I would receive a call back. They assured me that they marked my file as priority. I have yet to receive any form of communication from any of my calls in the past 3 weeks. Worst customer support experience I’ve had. I would give zero stars if I could. Taking my business elsewhere!
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August 2024 by Gordon Colson
Quoted $1050 before tax on chewed wiring that was completed for <$300. I had been there twice before for the same issue and both services did not cost that much. Next time I'll let my car break down, at least my insurance will ask for less.
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May 2024 by Eli
Very attentive. Friendly staff.
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April 2024 by Kelly Fastenau
Awesome
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April 2024 by Glenn Strickland
Very nice people, I felt that they really cared. Well knowledgeable staff.
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March 2024 by Courtney Hamblen
I can't even get the subaru service department to call me back! I can guarantee we will NEVER buy another vehicle from them!
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September 2023 by Andres Delgado
Service is excellent. Friendly and professional staff.
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September 2023 by Dennis Brandenburg
Nancy was the best salesperson.
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September 2023 by Tyler
Great service highly recommend it!
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August 2023 by James Manoha
Great customer service in sales and finance dept. I worked with Jeremy who was very thorough. He even came in on his day off!I have no experience in service dept. wand will review again when I do.
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July 2023 by Ethan R.
They have had my car 3 times and have paid over 2k and it's doing the same thing.... Service tech over 40 years... something isn't adding up here and I'd advise Everyone to stay away here the lady at the front desk is rude as well.
