Royal Subaru on the Eastside has a strong reputation for providing great customer service. Customers appreciate the friendly and attentive staff in both the sales and service departments. One salesperson was noted for being very thorough and going above and beyond, even working on their day off. The service team is praised for being personable, attentive, and not treating customers as just numbers, taking the time to assess vehicle issues carefully. Many customers have bought multiple cars from Royal Subaru, mentioning that the staff do not push sales and are helpful in the buying process. The parts desk is helpful for vehicle supplies and even offers gift ideas like hats and mugs. Additionally, the service team is quick to assist in emergencies, such as fixing a low tire pressure warning on the spot. Overall, the dealership is viewed as a place with friendly, helpful staff committed to making the experience smooth and pleasant for customers.
Very nice people, I felt that they really cared. Well knowledgeable staff.
September 2023
Service is excellent. Friendly and professional staff.
August 2023
Great customer service in sales and finance dept. I worked with Jeremy who was very thorough. He even came in on his day off!I have no experience in service dept. wand will review again when I do.
