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January 2024 by M Whit
I liked them when they first took over Ellettsville affordable storage but every month my fee for my storage.unit Keeps going up with no explanation no email, no phone call no formal letter with the change until you go to pay your bill and it’s a slap in the face. The employees have always been kind and it’s not their fault that the business they work is shady. . I will be filing a complaint with a Better Business Bureau about this due to the fact that when I first communicated with them when they bought out Ellettsville affordable storage unit would be cheaper than what it was prior and now, Each month it keeps increasing almost $20 more. It’s hard enough to survive with everything going up food, bills, And just the necessity to be able to survive, and then to do this to people who are on a limited budget who plan to only spend a certain amount each month on certain things And then, when they go to pay their bill they can’t pay that increase so they’re gonna lose their personal item’s how heartbreaking. These mindless fees for a million dollar company. I understand buying a new business but what about the people that already are established there and been there for several years why raise their cost of their storage unit? I understand new renters, but not the ones that already have one it’s so unfair. I will be contacting several places to make formal complaints.
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December 2023 by Robbie Bex
I would not rent from here for the simple fact they are overpriced you can find it cheaper somewhere else. Plus you can’t never get a hold of anybody and all they do is keep raising your rent. I have been here for 10 years and I’ve been here since they took over and ever since they took over every damn six months raising the rent, and then they keep moving the office where you can’t pay and then you can’t get a hold of nobody. I wouldn’t rent here.
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December 2023 by Kelly A
Crystal was so kind and helpful. She helped me resolve an issue I had. I highly recommend Mini Mall for storage.
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September 2023 by Tracie Mathews
My review is to Cathleen........You are good people! What you did for me was above & beyond your job title & this was after a phone call with a crazy lady (crazy lady being me!) When you said you didn't want to see me lose my belongings you truly meant it! THANK YOU FOR BEING YOU!! I hope your employer gives you the recognition you so deserve!
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August 2023 by Olivia Childress
Cathleen was wonderful and very helpful!
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August 2023 by Tasha Clark
Cathleen is very knowledgeable about her job and extremely helpful. She makes sure to know what you really need and makes the whole process very easy for you! And does this with such a great, friendly personality! Highly recommended! :)
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August 2023 by Timothy Mitchell
Cathleen in the office was amazing, got us a unit and everything quick and easy. When we left no hassle or anything, definitely will recommend to others to store here.
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August 2023 by Tee Belcher
Cathleen is amazing any questions or concerns you have she will make the process extra smooth . Even though I’m in Ohio but I highly recommend using this service .
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August 2023 by Harry Herrera
Kathleen was very helpful and explained everything perfectly for me, overall great experience.
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June 2023 by Jeremy Keller
Amber was great! Super friendly and very helpful!
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June 2023 by Bright-Eyes Mermoud
Our door was bent and the manager came to personally help us get our items out. They ended our service for us early without charge and let us keep the lock and key. Clean and sturdy buildings. Very wonderful and quick customer service. Would highly recommend!!
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June 2023 by Dana Kirts
Cathleen and Amber are wonderful and will help you get what you are looking for, so go check them out!!
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May 2023 by Jk Lemol
These women are amazing. They seem to intuitively know what their customers need! I recommend them highly for their professional and caring approach.
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May 2023 by Isaac Zheng
Amber helpful
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March 2023 by Nicole Enochs
Great management, Cathleen is amazing! She answered every question and concern I had and she's always so friendly.
