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July 2023 by junior grubb
Travis the distract manager helped me and he went out of his way to do everything he could.. the only complaint I have is they didn't have a replacement modem there in stock. Overall very helpful and would highly recommend.
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July 2023 by Marie Moses
Eric and his T-mobile rep Brandon really listened and took care of my issue. I appreciate their hard work as Eric waited on hold for hours for a supervisor.
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July 2023 by megan choate
Was at the store today and worked with Travis . He was awesome helped me with alot and got everything I needed done ! Definitely recommend working with him !
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July 2023 by Jean C
When the website and the sign in the window of the store say they're open 10-6 today, that's what you expect. Not to be locked at 2:30 and no one answering the phone.
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July 2023 by Larry Lotan
Drove 75 miles to bloomongton indiana the closest metro , ypung man Eric amd Travis highly recomended
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June 2023 by Deon Ervin
Javia was extremely helpful and showed great customer service.. Thank you for making my day.
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May 2023 by Chad Atkins
They were super helpful had my new phone ready and in the bag, but with my bad lucki wasn't able to get the money I needed. So now I feel upset that I wasn't able to get the phone. Great atmosphere and helpful staff for sure.
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May 2023 by Benjamin Pyatt
The absolute worst phone cellular service I've ever owned in highly populated cities it will drop service multiple times a day. It takes sometimes 4 to 5 minutes to send a text message. This company is not fit to run my 2-year-old's play phone
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March 2023 by Paige Dow
They lied to me about a gift card. I’ve paid my bill on time and even early to get this gift card and it never showed up. I bought the phone on false promises.
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February 2023 by Wayne
There's two metros in this town.. definitely go to this one. I caught the owner of the other store drunk when I went in to get my phone fixed. Dude could barely stand there. Looked like a early 50s middle easterner. AVOID THIS GUY!!
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October 2022 by Michael Hamela
It was not informed to all the information needed to make a decision on which plan to initially start. After I asked to change to the plan that I wanted I was told that I would be charged again for the service and would not be reimbursed the difference in the initial cost. I was also told that I would not receive the device that I had traded in back. They also put the protection plan on my account when I had told them I did not want the protection plan. In the store I was not informed very well of the differences in the plan. When I tried to contact customer service it was very difficult for me to get any kind of answers. And even though it is not my fault I'm not on the plan that I had told them I wanted and was overcharged, I am not going to be reimbursed and will be charged to switch over to the plan that I told them I wanted initially. I feel very dissatisfied and would not suggest MetroPCS. As soon as I can I will be switching to another carrier
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May 2022 by Jonathan Piland
Customer service agent was disrespectful,rude,inconsistent as well as the so called manager they will tell you a good tale to buy but once you have problems deny deny deny! Very unprofessional a matter a fact so much so called better business bururea! Do not go there!
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April 2022 by Susie Atkiins
Very nice friendly people. But they were out of the phone we wanted but we are going back next week
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January 2022 by Mike Hamela
It was not informed to all the information needed to make a decision on which plan to initially start. After I asked to change to the plan that I wanted I was told that I would be charged again for the service and would not be reimbursed the difference in the initial cost. I was also told that I would not receive the device that I had traded in back. They also put the protection plan on my account when I had told them I did not want the protection plan. In the store I was not informed very well of the differences in the plan. When I tried to contact customer service it was very difficult for me to get any kind of answers. And even though it is not my fault I'm not on the plan that I had told them I wanted and was overcharged, I am not going to be reimbursed and will be charged to switch over to the plan that I told them I wanted initially. I feel very dissatisfied and would not suggest MetroPCS. As soon as I can I will be switching to another carrier
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October 2021 by Debara Fuller
Horrible customer service. I did not have a mask prior to entry into the store. Associate working was HATEFUL! They did not have masks available for there customers.associate also told me not to get grabby when he handed me the pen to sign the receipt. He also told the person I was with to hurry on ip out of there store! We definitely won't be using there service after this month! Your employees need a lesson in customer service.
