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March 2024 by Martin Tvedt
You always feel welcome at The HGIB.Friendly staff, central location and bathroms have been updated.
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March 2024 by Jon Gaide
Almost certainly one of the least pleasurable hotel stays in recent memory—parking spot on the fifth story of a disconnected parking garage with an eternally out-of-service elevator, broken ice machines, dysfunctional wifi, leaky shower, AC loud enough to wake you at night—the whole gamut. To their credit, though, it's affordable, has good service, and is in a good location. As long as you're not expecting luxury, this is a roof over your head with a clean bed for a low price.
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February 2024 by Chris P
I travel every few days across the country and I can say this is by far the best Hilton Garden Inn. New hotel, clean rooms, restaurant included. Ideal foe those visiting the college or downtown area.
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February 2024 by Phil Fowler
Great location. Room has been refreshed. Price was fair.
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February 2024 by Daniel Pothier
Walkability: Very close to a wide variety of restaurants
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January 2024 by Señor Everything
We struggled to get out of the parking garage because of a power outage. This wonderful woman named Briana (I believe) came out and helped us, I believe she said she worked at the hotel. Nicest woman I've ever met. This review is for
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January 2024 by Josh Lawson
We're one night into our night stay. The elevator is broken. The rooms are noisy. The heater pops loudly all night. The beds are uncomfortable. No breakfast is provided and the restaurant is closed. We got up at 5 am to make sure we had hot water but it was ice cold. Even after running it for 30 minutes it never got warm. When we asked the front desk if they could check it the attendant would barely acknowledge us despite nobody else in the lobby. The attendant told us it was because the temperature outside was so cold and there was nothing they could do but maintenance would be in at 7. Well, sorry, but I need to be at the office by 7:30. The temperature outside was 20 degrees warmer than the night before but the water was hot then. Rude staff. Below-average accommodations. Maybe I haven't stayed at a Hilton recently but this hotel is nowhere near what I'd expect, even if it was a Motel 6.Noteworthy details: Unfriendly, unhelpful staff
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January 2024 by Brian Wilcox
When arriving, the front signage is barely seen. Other signage is either missing or very confusing. Was then assigned a room and the first one was under construction. When I went back to the front desk, I was asked if I wanted maintenance. FOR A ROOM UNDER CONSTRUCTION? Then I was given another room with 1 king bed. I was there with my son and had booked for a room with 2 queens. Went back down to the front desk and was given another room. Was told at that time I would be receiving free breakfast for the 2 mornings we would be there. On check out, the breakfasts were credited but not the total of 10.00 in tips. I was told tips were not included. I would not recommend this hotel at all.
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January 2024 by Abigail Lee
We booked this before I even looked at the reviews. When I got to the hotel I looked at the reviews and probably would not have booked it had I looked ahead of time. But I'm glad I didn't because I actually really liked the hotel. The biggest bummer was the parking though. We had to pay whether you were on the street or the parking garage behind the building. Which I thought was a bit ridiculous. And it was like that surrounding the entire area. I could not find free parking anywhere. They were still having problems with one of the elevators but it didn't bother us as I used the stairs half the time and we never had to wait in line for the elevator as it was a slow weekend as far as traffic. It's in a great location as far as shopping, sightseeing, restaurants, etc. The staff was great and there is free coffee at all times. Lobby was always clean and there were plenty of places to sit, whether you're on your own or with others. I liked the room and it was spacious and clean. You do hear the traffic outside, but the other option is to be on the other side of the building and have a view of the parking garage.
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December 2023 by Ray Petruch
Nice hotel. Very friendly and accommodating
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November 2023 by Jason Roe
Amazing location in center of town. Friendly staff. Rooms were super clean. Breakfast had variety and was tasty.
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November 2023 by Tom Fletcher
Clean & comfortable. I forgot an item in my room when I checked out, but the front desk helped me track it down and get it back. Friendly staff!
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November 2023 by Shiloh Pineda
Haven’t even stayed here yet & I’m already disappointed with the service. We are staying here in a few days for a family wedding. There’s a block of rooms for this wedding so we called & made a reservation. We decided to get an adjoining room under that block as we had our kids joining us now. We were told that was not a problem but it’d be an additional $700 & that they couldn’t use the $119 rate that was for the wedding anymore but wouldn’t give a reason why (this is months before the wedding btw). We recently decided to try one more time & went online & found it was cheaper to cancel our current reservation & then reserve adjoining rooms. We knew we had time to cancel the original room we booked still so I just called & they receptionist said that I could cancel the room but they’d charge us the full price for the room plus additional tax ?. I hung up, went online & canceled it free of charge & it even popped us saying “Are you sure? You still have until this date to decide”. So if you decide to book here or cancel, etc. …do it all online!
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October 2023 by Lauren T.
10/21/23 Paid $700 for one night and we tried checking in at 4:00 and there was a lobby full of unhappy guest, including ourselves because we were all told our rooms were not ready, well after given check in times. Once our room was ready the elevator was broken and we had to take the steps. Once on our floor the hallways were completely lined with dirty linens and towels which we had to step over. The hotel was a complete disaster. Mind blown. We overpaid and were taken advantage of. Never again.
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October 2023 by Rachelle Kennedy
The staff was friendly and the room was nice. It was a nice size and the bed was comfortable. The bathroom was small but functional. It had a nice little closet area as well as a small dresser. The attached parking garage elevator was broken, which I've been told is pretty typical. The area the hotel is in is very walkable, with many restaurants and attractions nearby.
