Furniture Exchange is a furniture store that has received mixed reviews from its customers. While some have had an "AMAZING experience" with great quality products, reasonable prices, and exceptional customer service, others have faced issues with delayed deliveries and incorrect orders. The store is described as clean, well-organized, and offering a low-pressure shopping environment. Customers have praised the helpful and kind staff, particularly an employee named Kyle, who has been noted for their assistance. The delivery service has also been commended for its professionalism and thoughtfulness. However, one customer had a less than satisfactory experience, reporting issues with delayed deliveries and incorrect furniture items. Despite the store's promise of a 10-14 day delivery timeline, the customer had to wait 18 days before their order was finally delivered, and even then, the couch was the wrong way. The store did make efforts to rectify the situation, but the customer was left dissatisfied and unlikely to return. Overall, Furniture Exchange seems to provide a mix of positive and negative experiences for its customers. While the store's prices, selection, and customer service have been praised, the reliability of its delivery and order fulfillment process appears to be an area that could use improvement.
By far the best customer service in town. Thank you so much Steve!
April 2023
We had an AMAZING experience here! We got everything we needed great quality and price! And Kyle was super helpful! They delivered everything two days after we purchased and set it up quickly and efficiently! 10/10 recommend!
September 2022
I purchased a coffee table and two end tables here. The tables were sturdy and attractive at a very reasonable price! Kyle was super nice every time. I liked the low pressure environment. I will definitely go back here the next time I need something. Highly recommend!
