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October 2023 by Connie Zurkammer
Nice store. Payton is a great sales associate. She provided warm, friendly customer service. Thank you Payton. We will be back to see you.
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December 2022 by Barbara Sattler
I got gift cards for Christmas to shop here. So I downloaded the app signed up for their loyalty program and credit card thinking yay I am going to get some deals. Boy I was wrong and was the worse experience ever. When I got in there I was looking for a pair of jeans. None my size 3. Crazy no help walked around store for an hour at least. During this time I kept hearing the alarm go off. One of the workers said something is wrong with that thing today. So I finally found 2 shirts that weren't belly shirts to buy. Go up to register pull up my account on my phone. But problem their employees don't know how to use the app. So I didn't get any deals. Get home and put my stuff still upset. Then next day I start looking at my shirts and one has the anti theft thing still on it. Remind u in the store the manager had excuse after excuse. Just wonder how she is going to feel once I bring it back. What excuse will she have. I will never I repeat never shop here again period......
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August 2022 by Mark Roby
Good clean store with good service. They informed me on several ways to get the most out of the money I spend there. They have a good selection of mens clothes and appear to have a good selection for women too. The prices are good compared to other name brand clothing stores.
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August 2022 by Allie
I usually have such good luck finding cute clothes here, but I walk in to this store today and immediately get fat shamed by an employee. I was there to buy some skirts, much like the one I had on that I had bought there. Will not be shopping here again. They are not all inclusive to body types.
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January 2022 by amber barbise
The customer service here is horrible. I do not know the mans name, but he was extremely rude to me. I came in with an online Aerie return, and after wards there was some of the shipping packaging left over. When I went to leave the man said to me to take my “trash” with me. I asked if he had a garbage can back there, and he said no we won’t take your trash you can use the trash can in the mall. I thought this was very offensive and rude. I work in retail as well and throw away garbage for people all day because its polite. I will never shop here agin.
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January 2022 by Tabatha Johnson
Nice, clean store! Employees were kind helpful and informative. Good sales!
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January 2022 by Beth Grubb
Literally the rudest employee I've ever encountered in retail the evening of 8/4. Blonde female in a shirt that would fit a toddler and she is a size 16/18 women's just to give a description so you'll know which employee as she had no name tag on (have some type of dress code please). Refused to refund jeans I purchased two weeks ago because my bank sent new debit cards. I had to call customer service while in the store because she wouldn't, she told me, "you do you", and told me step aside so she could help someone else. Great thing is, when she was rude again, I was on with customer service and the call was being recorded they said they heard it all. I hope someone in management listens. As a mom of two teens, I'll never step foot in there again.
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January 2022 by Sonya Weaver (Sonya W)
We walked in, staff asked if we needed assistance, helped us find exactly what we wanted, we checked out and left! LOVE ? that we were able to get in get what was needed and get out during their Christmas rush. THREE separate cashiers made for quick checkout! ☺️
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December 2021 by Sonya W (Sonya W)
We walked in, staff asked if we needed assistance, helped us find exactly what we wanted, we checked out and left! LOVE ? that we were able to get in get what was needed and get out during their Christmas rush. THREE separate cashiers made for quick checkout! ☺️
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August 2021 by Bethany Grubb
Literally the rudest employee I've ever encountered in retail the evening of 8/4. Blonde female in a shirt that would fit a toddler and she is a size 16/18 women's just to give a description so you'll know which employee as she had no name tag on (have some type of dress code please). Refused to refund jeans I purchased two weeks ago because my bank sent new debit cards. I had to call customer service while in the store because she wouldn't, she told me, "you do you", and told me step aside so she could help someone else. Great thing is, when she was rude again, I was on with customer service and the call was being recorded they said they heard it all. I hope someone in management listens. As a mom of two teens, I'll never step foot in there again.
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July 2021 by Cati Bowen
yeah no, won’t be shopping here again. My boyfriend and I recently went a picked him up some new jeans (maybe a month or two ago) and within that time, one of the pairs had already ripped and looked like they were way older than they were. We had already had a great experience returning other jeans here before so we went in expecting a nice return and for him to exchange these jeans. Not only did the manager only look at them for two seconds and claimed that he “couldn’t take them because they were washed and could have shrunk”, the customer service email said they’re perfectly okay with their product & wouldn’t be issuing any type of refund. This goes completely against the return policy that they state they have and we are very disappointed in this company. We are two, broke college students and I can assure you that my boyfriend can not afford to buy new jeans EVERY 2-3 MONTHS! The quality of these jeans is awful if that’s the case and they’re overpriced.
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July 2021 by Cati B.
yeah no, won't be shopping here again. My boyfriend and I recently went a picked him up some new jeans (maybe a month or two ago) and within that time, one of the pairs had already ripped and looked like they were way older than they were. We had already had a great experience returning other jeans here before so we went in expecting a nice return and for him to exchange these jeans. Not only did the manager only look at them for two seconds and claimed that he "couldn't take them because they were washed and could have shrunk", the customer service email said they're perfectly okay with their product & wouldn't be issuing any type of refund. This goes completely against the return policy that they state they have and we are very disappointed in this company. We are two, broke college students and I can assure you that my boyfriend can not afford to buy new jeans EVERY 2-3 MONTHS! The quality of these jeans is awful if that's the case.
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June 2021 by Kallie Gambill
Had some really good sales. I am not sure how busy it normally is, but I have never seen it completely packed. They limit number of customers. Fitting rooms are open now.
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April 2021 by James Floerke
Who doesn't love AE? Good, stylish clothes whether you are a teenager or in your 30s and 40s. Doesn't make you look like some old guy trying to pretend like he's still young and cool.
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April 2021 by Deb Ayer
Super nice staff. Clean store