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August 2024 by december Hignite
As a single momma of 3 the struggle is real however I have bought a couple of vehicles from owners and they are all so helpful and courteous, worked with me when there was an issue whether it be mechanical or making payment, love the staff I highly recommend this place and refer a lot of people when asked about buying or fixing a vehicle, keep up the good work yall
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May 2024 by Michael Evans
Great staff. Helped us with my daughters accident and helped deal with the insurance.
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May 2024 by Dana N
Great service at a reasonable price.
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May 2024 by Faith Mcmahan
Poor customer service, The owner himself along with his staff was very rude to my husband. They towed his vehicle from Arby's in bedford to their lot and it sat for less than 24 hours and he was charged $1,400.00 thankfully BLANDS WRECKER SERVICE transported the vehicle back to his business for a GREAT PRICE it really helped out!
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February 2024 by Tyler Reed
Stone City went exceptionally above and beyond on more than just the body work we had taken to them for an insurance claim. Their website states “We stand by your side, advocating for your rights and helping you navigate the complexities of insurance appraisals.” This could be considered an understatement due to the level of professionalism & expertise we experienced when our insurance tried to deny a part of our claim to get our 2023 vehicle back to OEM standards in regard to paint blending to ensure our vehicle was as good as new once they finished their work. Multiple people from Stone City navigated multiple calls, emails, request trying to get our insurance to do what they had promised us in our policy which was to fix our car to pre-accident condition. Mark and his team (shout out to Cami) explained the process not only to us but our insurance claims agents who denied the use of required paint toner multiple times. After several denials from our insurance claims reps Cami & Mark took other avenues with our insurance company to get them to understand the process & why the need for the toner was required. Ultimately getting our claim approved for full payment. Mark & Cami did NOT have to do this our insurance had stated the additional cost would fall on us the customers and that we were liable for the additional fee’s. I cannot recommend Stone City enough for all the additional work they did for their customers and will not be using any other Collison center in the future due to the fact of customer service alone. Also, of note the car looks brand new just as we had been promised.
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November 2023 by E M
I wasn't there .. storage express instead ..
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September 2023 by Teresa Swango
A one-star review only because you have to give it that much to leave a review. Our son’s car was towed here after an accident. He was rear ended & car totaled. This company is as crooked as they come. NEVER, NEVER go here. They lied to us, turned AAA away TWICE when we tried to have his car towed to a reputable place. His insurance finally was forced to pay a ridiculous amount to get it towed to a different place. There are many other horror stories about this place.
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September 2023 by Kathy Box
They are friendly and awesome people to work with
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September 2023 by Desiree Lynn
You’d better go somewhere else.
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September 2022 by Billy Arnold
Great communication. Honest and fair.
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September 2022 by Shannon Schulz
Kristen Cummings is amazing
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September 2022 by Connie O'Keefe
Great shoo
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September 2022 by Antonio GarciA
Excellent
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September 2022 by dan craft
Very good company
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September 2022 by Barry West
Won't go nowhere else!!
