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October 2023 by catherine peacock
Grat experience, Will use again
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September 2023 by Rileigh Mathews
DO NOT TAKE UR PETS OR STAYS HERE!We attempted to take two strays here, the woman was EXTREMELY rude cussing us out when we were being nothing but nice. She then stated that they “will euthanize these animals as their life serves no purpose” this place is extremely dirty and the animals all look like they are in terrible condition. I never leave bad reviews but I would never ever trust these awful people with any animal.
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August 2023 by Anna Goble
Crystal Creek is very dirty to take an animal there because when we took our cats there to be spayed and neutered there it wasn't clean at all.Plus when we tried to get our emotional support dog the cages outside were even dirty plus they put animals with other animals who has anxiety who can't be around other dogs
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May 2023 by Marie Osuna
We adopted our sweet boy from here and the staff here couldn’t have been more helpful. Very knowledgeable people here that clearly care about the animals in their care and finding them loving homes.
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April 2023 by Addie Shrock
I adopted a “7.5 month” kitten from this place last week. He had a huge lump on his stomach, so I immediately took him to the banfield vet. My cat has a huge hernia and is actually 5 months old. I asked if crystal creek could do anything about it and they she said I can give him back to them and they will refund me my money, do the surgery, and then give him back to me. However, if he is labeled “unadoptable” or “was eliminated” then I would not be able to get him back. So basically, I have no idea if i will get my cat back or not. What if they let someone else adopt him? idk. Not to mention I read a comment about the same situation with a dog which they agreed to, but the kennel told the family they were not giving the dog back to the family because the kennel became attached to him. I then asked who does the procedures and the facility, so I could at least see how credible the vets are. This was her response “ that is private information we do not release. your options are return the kitten to the shelter and transfer ownership back to the shelter. we will have one of our vets look at the kitten and repair the hernia. please read the adoption agreement”
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January 2023 by Edward Mcintire
They even stayed open late for us!! They tried really hard to match our tastes with the right dog. Also very nice and respectful. Did not pressure us. The one showing us dogs was great but she needs a little more training with a leash.
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December 2022 by Mike Elmore
They take very good care of our pets. The facility is very clean.
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December 2022 by carolyn burkhalter
I love that it's a no kill shelter and I also adopted my heart dog Jakey from there
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December 2022 by Sheena Zadai
Took a 14 year old dog away from its owner and refuses to give it back. Completely unethical and awful. Deleted and blocks those who criticize.
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December 2022 by Christine Campbell
Shelter was really responsive to the needs of stray kittens! They were filled but found a foster quickly.
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December 2022 by Gena Smith
We just adopted our second dog from Crystal Creek. Our first dog was an absolute angel, and we had her for almost 13 years. Our current dog was just adopted a few days ago, and she came to us fully vetted and healthy and happy. Clearly she was given lots of attention and affection while she was there, because she is as sweet as can be. The owners are so patient and knowledgeable about the dogs in their care. This place performs an amazing service for the community. Please look here first when adopting your pets, and please consider donating to them. This is a wonderful organization that is in it for the right reasons.Cookie seems pretty comfy in her forever home!
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December 2022 by Emily V
While I am unable to speak of the conditions of the physical location, the customer service is less than stellar. While I love that there is a no-kill shelter available in the area, I'm concerned that over the years of seeing unimaginable trauma caused to beautiful, wonderful, innocent animals has caused at least one person in particular to become so jaded by humans, they assume all animals that end up in their care have come from unloving homes and "don't deserve their dog back". This causes judgement and shortness towards the rightful owners and their loved ones when trying to get their babies back when they don't know the full story.While I understand that when in a position to look out for the welfare of our furry friends that don't have voices (which I appreciate and praise!), reason and compassion for humans in a tough situation should not be overlooked. Better communication, seeking to get truthful answers on a situation (not making your own up), less heartlessness to the two-legged variety, and more understanding would go a long way.Thank you for caring for animals with the fierceness that you do, but also please consider that there are good humans still out there.
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December 2021 by Jane Clift
We were so grateful they took good care of our dog, Finley, and he was returned safely!
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December 2021 by Anthony Oxtoby
Had 3 kittens dumped on my property. Asked AllCats for advice on finding a shelter for them. They kindly called Nita at Crystal Creek and they agreed to take them in and find them a new caring home. Happy ending to a cruel, lazy and selfish beginning. Thank you Crystal Creek Kennels.
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December 2020 by Ashley Lane
My family and I have always taken out animals here and have had nothing but the best treatment and care! The doctors and staff are wonderful and kind I wouldn't trust my animals with anyone other than creekside.
