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February 2024 by Me No
Super helpful. My phone froze and wouldn't do anything. I called and they walked me through my options and even though I got there about 12 minutes before closing they helped me out. Two thumbs up!!
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December 2023 by Gurpreet Singh
Aaron C. handled us quickly, was friendly, nice and professional. The whole experience was straightforward and transparent.I was so happy with his service.
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December 2023 by matt colley
This is a franchise store, not a company owned store. Walked in for Home Internet. Am a residential customer. The employees ran my Social Security number, was approved. However the employees set up my account as a BUSINESS account, so they would receive more financial incentive from Tmobile. They also did not set up auto pay as I requested. I received business bill from Tmobile and called about this. Tmobile had to cancel my business account and then I had to set up a new residential account (another credit check) - then had to send back business router and then wait for new equipment and then setup a residential router. This was a complete hassle.
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December 2023 by Timothy Batzloff
Wonderful employee fixed up out watch and made it work wonderful!! Shelby, Cayden, james
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December 2023 by Patti Gordon
Shelby has been an excellent help and always is.
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September 2023 by Jacqueline Zahnow
Hi there I wanted to share a very good review, I believe his name was Shane, he answered my phone call today and politely and nicely answered some general troubleshooting questions for me... I really appreciate his kindness and he solved the problem over the phone.
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June 2023 by Ben Lewis
They went the extra mile to ensure I got a great deal, on a phone that I love. Shelby is the best! But everyone in there is super nice and helpful.
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April 2023 by Patricia Newkirk
Service is great at store. Too bad the Internet goes in an d out. Phone iffy but then it was free
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March 2023 by Anne S
Just switched to T-Mobile and this location is great!! Everyone at this location was great! Aaron helped us with new service and devices, he was patient and knowledgeable. Thanks for a great experience!!
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September 2022 by SynergyWellness Franklin
Clean, convenient location, courteous employees. I have found that often times ordering online is cheaper than going into the brick and mortar store.
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August 2022 by Joy S
Acknowledged as soon as I entered and was helped immediately. Quick in and Quick out.
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April 2022 by David T.
The sales associates at this location 5 STARS but I'd give T-Mobile a 0/5 for not resolving issues if I could. I will update this review if I ever get issues resolved satisfactory.
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November 2021 by G Hutchinson
Awesome service
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July 2021 by caleb gates
Best customer service ever!
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July 2021 by Glenn Stuckey
Made the switch from Verizon. Adam and Montana were great to work with and I walked out of the store spending $0.00 with a monthly bill that will be $120 cheaper with their Magenta Max plan. Will recommend to friends.
