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December 2023 by Russel Davis
Stay in your onlane , Allgood .
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July 2023 by Carolyn Niemantsverdriet
Very helpful and friendly folks.
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March 2023 by Charles Leaf
Great service and very nice helpful agents.
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February 2023 by Frederick McCracken
This agency has always gone beyond to meet my needs and is a great one stop insurance stop. The people know you and are always friendly and a Good Neighbor.
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August 2022 by linda Albright
Tom has been my insurance agent for many years. His office is so helpful and recently helped me with my auto claim and setting up my rental car need. They are prompt to return my calls and answer all my questions. I greatly appreciate them!!
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August 2022 by Paul osweiler
The lady was very helpful
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April 2021 by Nicholas Schlitt
Were customers for 10+ years never really had a problem but ever since our kids went on their own we had nothing but issues. Our monthly bills changed especially with our children's policies. We would call local office where they would blame corporate then we would call corporate and they said no its the local offices fault. Plus we would call and the local couldn't give us answers and of course after numerous issues we were getting upset and they Never took responsibility. So we cancelled our policy and of course when we did they cancelled everyones policies and this was done by email so again acted like they didn't do anything wrong. So now my son stayed with them and of course we have another issue. I setup this policy with the bank info and we jjst found out they didn't take any $ out. So i called them and she said the account has been suspended because of insufficient funds which is impossible. I called my bank and they informed me no such fee was tried to be taken out. Not sure what happened to this office but the customer service is horrible when they mess up. Go somewhere else
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June 2020 by Brian Burnside
Great Agent!
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December 2019 by Bob Zellers
Great group of people very professional highly recommend
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September 2017 by Scott Porter
My dad was with State Farm. Naturally, when I graduated from college in 1987, I went with State Farm for car, renters and homeowners insurance. I had good driving and good grade discounts all my life. In the last few years I have had two teenage drivers on my account. One was in an accident (rear ended a vehicle) . One got a ticket. I was rear ended and hit debris on the interstate and had claims.
State Farm dropped my policy. I received a letter in the mail stating this and essentially gave me two weeks to find a new auto insurer.
What bothered me was it was by mail, not certified or registered. I have elected to receive electronic statements from State Farm. None were sent, just a letter. My wife caught it. I called the State Farm Rep to talk to him. His secretary said he would call me. He never did.
The proper notification would be to call your customer and explain why he was being dropped and apologize.
I'm a military veteran and ex law enforcement officer (now I'm an MD). I stuck with this agent because he's ex law enforcement (Marion County Sheriffs dept canine handler). He moved his office to Avon, IN. I stuck with him. I moved to Fort Wayne, stuck with him.
Let me clear, his office personnel are excellent. But, because he never had direct relations with his clients I cannot endorse his agency, or State Farm. He's a coward that won't stick by his clients.
The good news is that I'm a veteran. So I decided to try USAA. Wow! I thought my initial 30 years investment of paying State Farm premiums without claims would pay me back when I used them. No dropped. But, USAA has given be a cheaper auto insurance than than State Farm ever has. I'm switching my homeowners insurance over too.
Don't use this agent. He has no interpersonal relation skills. He will not call you or talk to you. He's irresponsible.
