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September 2023 by NM T
Always got a great customer service here at this Old Navy in Avon, until today, Sat 9/23/23, 5:45 PM! Needed to return a few items that had been in the bag from the day I got from the store. Realized I got wrong sizes so did not take any out of the bag, just brought the whole bag back to the store. The cashier with ID 3446038, a female cashier with tattoos on both arms, kind of big built, she took the stuff out the bag and YELLED OUT LOUD "WHY THE SHIRT WET?" I was surprised. The stuff never got out of the bag! I touched it. The whole shirt was totally dry! I am not sure what happened to her and why she reacted like that, but it was very rude! Why did she screamed at customers like that? and for thing that not even true! Very strange and odd woman! I do not want to come back to that store so I don't have to deal with her again!!!
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September 2022 by Marcus Turner
Great people here. Typical Old Navy.
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July 2022 by Nakia Bell
Store AC is on the outs! I couldn't really shop do to be overheated. Customer service was great though.
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June 2022 by Greg S.
I was searching for new jeans this afternoon. Kathy, one of the two managers on duty, was extremely helpful. She was very friendly and willing to help locate my preferred style and size. Once I had selected the jeans, she oversaw the rewards application process which enabled me to enjoy a significant savings. Her knowledge, patience and willingness to go above and beyond was greatly appreciated.
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May 2022 by Alyssa Dossett
Wish they had a little more selection for plus size but other than that it's a nice store
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April 2022 by Barbara “Bobbie” Pickett
Exchanging three pairs of blue jeans for different size and length. Jeans had been ordered online. I was impressed by your policy that enables me to return any item to my local store. This was my first visit to any Old Navy. I was not aware that the store was not full service. I first looked for a check out desk for returns, and when none was found I then looked for the check out desk in the jeans area. At no time was I approached by a sales associate asking me if I needed assistance. I determined that the only check out desk was the one centrally located in the store. I explained to the associate that I would like to exchange the three pairs of jeans for different size and length (one pair) and different length (two pairs). Your employee was happy to help me, but she refunded (to my purchasing credit card) the total amount. I let her know that I only wanted to exchange the items, and that I didn't require any refund. She then told me to go ahead and choose my new size/length, and bring them back to her. I had no idea where the particular styles were located, and employee pointed to one area and then said that the display for the 3rd pair was located in front of the check out desk. I realize that there is a standard practice in discount retail stores that customers are expected to do more for themselves in order to keep costs at a minimum. But I am not sure that the process works for everyone. I was trying to find my correct length for 2 items, and was not having much luck (what with moving stacks of denim around). Finding the correct inseam length on my desired size I proceeded to the last display. I was searching for a size 14 Tall, and went through the table of jeans twice with no luck. I brought the 2 pairs that I did find back to check out desk, and told employee that I was unable to find the size/length for the 3rd pair after going through the available jeans at the front display. The young lady then let me know that sometimes the jeans I was looking for were not stocked in-store in much volume, but that she would be able to order them for me and have them delivered to my home address at no extra charge. That service will always be appreciated. She then gave me the receipt for the store refund to my credit card and proceeded to check me out. At one point she asked for assistance from her manager, but the final checkout was routine. I received the jeans a week later (there was apparently some delay in getting the correct size and length). I'm happy to report that all three pairs fit very nicely, and that the length is what I wanted. I am usually not the best at saying that I need additional assistance from any sales person, but I really could have used just a couple minutes of their time. I will continue to shop at Old Navy (both online and at my local store), but I will definitely ask for the sales associate to come away from the checkout to make my search a much better experience. I will say that your employee was polite, willing to help me, and that she knew when to get assistance for herself instead of trying to wing it. Good for her.
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January 2022 by Steven Whitfield
Old Navy has a great selection of clothes no matter the occasion. Check it out!
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January 2022 by chamar folson
Didn't use curbside, totally forgot this location was hidden here. I'll start using this location more often
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June 2021 by Sigrid W.
One of the newer Old Navys in town. So far it is nice and clean. The registers are in the middle of the store, which kinda threw me off a little at first. Also it takes a minute to figure out where the line starts and ends, thinking this might get ugly around the holidays or any time it's super busy. I had a return from an on-line order and it was handled very efficiently and without any problem. Kudos on that point. Easy parking with the giant lot out front.
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April 2021 by Man Indy
Love specially for young kids.
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March 2021 by Jill Huling
Not carrying larger sizes I found 20 size jeans not long ago now 16 and under
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March 2021 by Catherine Elyea
Only store within a few miles that had coats left in stock when you still need them. Wonderful employees with extremely fair prices.
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March 2021 by Jennifer Dueweke
Its a smaller Old Navy, but I can usually find something to buy! And the staff is excellent!
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February 2021 by Jay Poore
The store is very well lit and it was easy to maneuver through the racks. The associates were friendly and efficient and we were able to move through the line quickly.
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February 2021 by Lisa Norris
Brought order out within 5 minutes of notification of arrival. Friendly staff
