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May 2023 by Sarah K.
Generally this store is great, but I was in line recently when I got a call from work, and I said "I'll call you back in two minutes " Colin and Will were working that line, and they took that as a personal challenge and I've never had such an awesome, speedy, profesional and NICE experience! I am super grateful for such excellent and pleasant service, especially in these days of rush, rush, and rush.
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December 2022 by Dan Dooley
Consistently does not have my prescriptions, I have to drive/call multiple times a week to just have them attempt to fill monthly scripts that have never changed. If they won’t have your RX in stock, they won’t release the prescription to you to have it filled somewhere else, even if it’s overdue. The technicians consistently are rude on the phone and will put you on hold for up to 20 mins at a time. Avoid at all costs and go somewhere that wants to actually help.
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November 2022 by Bethany York
Very helpful and knowledgeable techs.. they’ve always gone above and beyond to make sure I have my prescription even if that means calling other pharmacy’s in the area to see if they have my medication in stock if they don’t have it.
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October 2022 by Linda Doss
Just not friendly or more importantly,do not appear knowledgeable; non-accommodating attitude by techs. Don’t want to be bothered is what comes across. One older lady tech was best person I dealt with … I changed to this pharmacy from Plainfield Kroger Pharmacy because of traffic congestion - s/h stayed …
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July 2022 by Michael G.
This review is kind of a mixed bag, but, ultimately has a happy ending. I have a friend who sent me a Kroger e-gift card so that I could use it for fuel, but, it turns out, Kroger doesn't allow you to use e-gift cards for fuel, even though it says in the terms and conditions of the e-gift card that you can use it for fuel. So, I spent an hour at this location in Avon trying to get it resolved but was unable to get it resolved because I didn't have certain personal information about the purchaser. Frankly, I don't understand why an e-gift card can't perform the same functions as an actual physical gift card. It would be great if Kroger could rectify this. My hope is that in the future, Kroger will allow e-gift cards to be used to purchase fuel. With that said, the acting store manager I believe, Joseph, was really great about everything. He was literally on the phone for probably 30 minutes trying to get it resolved and he had to call a few different numbers to get to the correct department. Unfortunately, as I said above, because I didn't have certain personal information about the purchaser, they could not move forward with the process. Joseph, however, went out of his way to help me and bought me $30 dollars worth of gas with HIS money. Pretty amazing customer service and Joseph was cool as a cucumber the entire time because he knew I was stressed about the situation. I'm not mad at Kroger or anything, because I love shopping there. But, they really need to update the legalese in the terms and conditions with regard to their e-gift cards so that it doesn't say you can purchase fuel with an e-gift card. Joseph is an amazing manager and human being for helping me because I truly did need to get gas and he made that happen. There are still great people out there who want to help and I am grateful that they exist, because we need as much human kindness as we can muster in this world. Because it is only us, as a collective, who can change this world. Thank you for helping, Joseph, you are a good egg:) I will continue to be a loyal Kroger customer because outside of this minor snafu, Kroger is still the best grocery store around.
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February 2022 by J J.
I'm not a die hard kroger shopper. But this location has definitely got it together at least in the organic produce section. First the store is ALWAYS very well organized. Accept the ice cream section lol. But mainly the organic produce section is very well stocked every time I've been in there. More so than probably any kroger I've been in.. everything is vibrant and stacked so nice. You can tell someone is periodically coming by reorganizing as they should.. the presentation is probably so pretty makes you not want to mess it up lol. Workers are always very friendly and greet you/ thank you for shopping. Good job kroger avon!
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December 2021 by CJ M.
It is a good store. Prices are OK. Normally stocked well. Often busy and checking out takes a little longer than expected. Staff could be far more welcoming, but when I have needed help to find an item they have exceeded expectations. It is way past time to replace their grocery carts! They are in terrible condition.
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July 2021 by Jack S.
Donna in the flower section is amazing! Helped me pick out and arranged my flowers and they look absolutely stunning!!
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July 2021 by Claire E. Husting
Marie went above and beyond to help us get our medicine in time for us to leave on a trip! Overall, the staff is kind and helpful.
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May 2021 by Richard D.
Don't go after 9:30pm because if there is any type of system error or you get over charged for an item there is no management to fix anything. Their solution is to have you come back the next day because. Got charged full price and the discounted price is $37 cheaper.
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February 2021 by Eric Scott
The professional David went above and beyond helping my father who is very ill. Genuine individual who cares just wanted to say thanks again. Godbless
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January 2020 by Karol W.
The worst customer service in their pharmacy. I will pay more to go to another pharmacy. Twice I was treated rudely by the young pharmacist. I am handicapped and he made me go out in the rain and cold to get my phone to show an RX coupon. As if he couldn't do that himself. Really, it wasn't even the fact that I had to go do that, it was how he said it. Most recently was the worst. I never felt so belittled in my life. If you want to treat people badly, get a job at Dicks Last Resort, not a pharmacy!
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January 2020 by Brenda Z.
I love this Kroger ! It always has great produce and the best stock of sale items. Also cheapest gas around.
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December 2019 by Tonya Williams
Pharmacist Jim and Kim are awesome...very caring...they always go above and beyond to help..some of the other pharmacy staff could use a training course on good customer service expectation...but overall a good place for my pharmacolgical needs.
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November 2019 by Diana Hodgdon
Very rude staff. Cashier should stay home if she does not want to handle food products.