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July 2024 by Kensington Kissel
I have gotten several appliances from Grand Appliance and they always are so kind and helpful! Beth was amazing to work with! I would highly recommend!
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July 2024 by Sara Wilson
We had a very Knowledgeable salesperson and a skilled and efficient installation team!
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July 2024 by Heather Michelle Huish
Had a great shopping experience. The team was great about answering my questions and not being pushy. I was able to pick the right refrigerator for my family!
Our purchase was delivered as promised. The delivery was quick and easy to work with. We really appreciated their help moving the old fridge out to the garage so we could plug it in there.
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July 2024 by Daniel Kubelsky
I originally went to Best Buy across the street for my new appliance; one staff member sat with arms folded staring into space, while a customer argued with phone support - she didn’t retain the training to also ring up my sale. Another staff member asked if I had a question. I said no, a sale. He responded ok and walked off. After 20, minutes of shopping around, me and another customer left. Grand Appliance was the opposite. I was engaged immediately in a not pushy way. Staff there worked together to facilitate a solid customer experience. Grand Appliance communicated throughout the delivery process. The delivery team was personal and satisfied requests.
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June 2024 by Blipton1
Grand Appliance helped assist me in finding the right appliance for the right price! The delivery guys were professional and helpful in taking the old appliance away as well! Would purchase from them again!
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June 2024 by Jeremy Oliver
Stopped in looking for a washer, found one paid and was loaded up with in 20 mins. Excellent service, sales, and prices.
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June 2024 by Rhonda Davis
Installers done a great job and very polite. Very well please with their expertise
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June 2024 by Jim Hasner
The Grand Appliance experience is night and day different from trying to find a knowledgeable associate in a big box store. Patrick was super helpful and answered all our questions. Well be coming back!
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June 2024 by Simone Morton
Fast service. Great prices. Convenient financing.
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June 2024 by Michael Moore
Very helpful and knowledgeable staff. Took the time to answer all our questions. Delivery and set up on time. Would recommend without reservation.
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June 2024 by Kathy Heinrichs
Grand has great prices, service and inventory.
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June 2024 by Michelle G
If I could give 0 ⭐️ I would. Terrible customer service. 2 employees behind the counter not helping anyone. We ask if available for assistance and they yell across asking "what do you need?" Clearly I have a question about an appliance I am interested in. Would rather take my money elsewhere then purchase from here.
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June 2024 by Howard A
I can only rate my shopping experience for a french door refrigerator at the current moment.
It was excellent.
The showroom is well appointed with a wide selection of all the major brands. My interaction with the store's manager was outstanding.
Patrick allowed me to shop and gather my thoughts, as I asked, alone.
He thoroughly answered my questions for the three units I had short-listed. He prepared a detailed quote for each refrigerator before I left the store.
He communicated clearly and professionally. I called just before store closing with more questions. He answered each of them without rushing me and he even took a measurement for me.
I am glad Grand was listed on one manufacturer's website as a preferred retailer. I had seen their storefront visiting Target, but I had no idea who or what they were.
I will update this review after my new appliance has been delivered.
5/25 Update - My fridge was delivered today. The communication regarding the delivery timeline was excellent. The Grand app allowed me to monitor the delivery truck's progress from the time they started their route right up to arrival.
Omar and his teamate performed the delivery in a workman like manner. I would give the delivery 4.5 stars.
They removed my old appliance, placed, leveled, connected my waterline to the new fridge and checked for leaks. One of the reasons I chose Grand is because they provide a one year guarantee against this connection leaking.
They answered my questions before they left. I did not notice that although the box was leveled the two upper doors were about 1/4" out of alignment. The allen wrench and instructions provided by Frigidaire allowed to align the doors in 5" or less.
They would have received 5 stars except for small pieces of protective plastic left in various places around the French doors. I find this is common when delivery people with busy schedules quickly rip the protective plastic from the appliance. It only took me about 10" with an Exacto knife to trim it back properly leaving no plastic peeking out around the door.
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June 2024 by Angela Cramer
Grand Appliance service both in-store and delivery is awesome. So helpful and always so kind. Our delivery guys were fabulous and so intent to make sure we were happy with our new dishwasher and how it was placed. They worked extra hard to make sure it was installed straight and flush with the countertop. Both gentlemen were extremely helpful and accommodating to protect our walls and flooring. Appreciate the work ethic. This is the second appliance we have purchased from Grand Appliance and they were just simply wonderful as always. We highly recommend purchasing from Grand Appliance. We will be back!
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June 2024 by Megan Bonar
Joe at the Avon location was great. I knew what I needed and he made it happen.. thank you
