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July 2023 by Jennifer McGaha
I really like the layout of this CVS. It's wide open and easy to find what you are looking for. I found everything I needed, was able to easily use all my digital coupons and rewards at the check out. The only available check out option seemed to be the do it yourself kiosk which I personally love but I know a lot of people do not. The check out process was SO easy on this unit. I didn't see any employees while I was there but I'm sure they were there doing something :)
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August 2022 by Dolores S.
This is such a poorly run pharmacy They sent me a text to refill my prescription I didn't have it refilled by then because express scrips was suppose to refill it. That for messes up who knows who. The person behind the counter could of out in an emergency over rude but never tried and she said the insurance said it was mailed to me. It was not mailed to me Lately it seems you just cannot get food help any place
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August 2021 by Douglas S.
The store manager of this Pharmacy, Rachel B., has consistently treated me like some sort of junkie because one of my medications happens to be used for people struggling with addiction. The form of medication that I take is not used that way, just one of the ingredients. I have read many stories of people in my situation being treated this way by pharmacy employees, and I am sorry to say that it seems to be true. My insurance will not pay for this medication, and Rachel says that it is her (not CVS, HER) policy not to allow patients to pay out of pocket for "narcotics". My medication is not even a narcotic, and cannot be abused in such a way. Despite showing her the CVS policy which allows me to pay for the medication out-of-pocket, she has both refused to fill my prescription with me paying the full retail cost, and has also refused to transfer it to another CVS. My corporate attorney has advised me that this is illegal and discriminatory, and I am considering taking legal action against CVS because of the actions of this employee. Thank God I only need this medication for severe chronic pain and not cancer or some other life-threatening illness, where Rachel's attitude could put my life in danger.
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April 2019 by Claudia C.
Exceptional, by definition. This CVS Pharmacy is exceptionally terrific from the service and care it provides--from the super fast turnaround on filling scripts, friendliness & care in remembering each patient, and simply getting it all done efficiently! Like everyone, I've had my share of headaches with healthcare customer experiences. I moved to Indy and needed a local pharmacy, where I expected nothing but average service after all my disappointing touch points with other pharmacies from my past. From my first pick up in fall of 2018, I have been nothing but so so grateful and delighted with the truly fantastic experience I've had the past 6 months at this location. From someone with a high heath literacy like myself, to the average patient, the women at this pharmacy show true care & compassion that each customer gets their medication, understands it, and walks away feeling positive!! I come here every month but I had to show my appreciation before I forgot. I take it for granted how lucky I am to have such an impressive experience !
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July 2018 by Allyson C.
Never would I have imagined I would write a review about a CVS Pharmacy, but perhaps I never visited one as frequently as it seems I have been to this one. Regardless, I feel that it's my duty to tell you that this store is has to be one of their best! I greatly prefer this location to the store just two blocks away on North Illinois Street. There has been very little turnover in the nearly 5 years that I have been shopping at this location. If so, they weren't as hands on as he seemed to be. I sometimes can't find what I'm looking for in this location, but I assume that's because their square footage is smaller than most. The store is always clean, the woman in the photo is almost always at the counter, and always has a smile on her face. Colleen is the nicest pharmacist I have ever met. Those few times that she is not there, the other people have always been nice, too. I was disappointed to learn that their manager is gone. He was often out on the floor stocking shelves and greeting customers. He was always very friendly and helpful. I don't believe I have ever seen a CVS manager on the floor in the other locations. I will continue to shop at this location as long as it stays just the way it is (or better!).
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October 2017 by Phil B.
The staff is very friendly! It is normally pretty busy in the mornings so you can sometimes expect a line! It is a conscientious location close to downtown, but it does close pretty earlier so really only ideal to visit during the morning or afternoon. I do wish they were open later.
