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November 2023 by Marty Carr
After getting grease all over the carpet, snapping a grab handle, breaking plastic piece in luggage box, and cracking the flange on gas pump. Gas smell for 2 days, taking it back to get fixed, they still did not fix it. Had to take it somewhere else to fix what they did. Do not recommend and will never go back. JerryService: Auto engine diagnostic
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October 2023 by Tristan Hicks
Tl;dr I was charged for an alignment that did not fix the issue and no problem was mentioned.I brought my vehicle in a month ago to have a front end alignment performed. I was told that an alignment was performed but my car needed a new front right control arm. I did not have the time or money at the diagnosis to perform the repairs but was cleared to continue driving for a bit until I did.I called and scheduled an appointment for Today and asked for 3PM since I work an overnight job and would be waking up early. I was talked into 2PM despite the schedule being "completely open" to "Give them more time with the car". I preferred not to wake up so early but agreed anyways.I arrived and was very upset to see that my car sat untouched until 3:27. When I raised my concern with the customer facing representative and he did listen but dismissed my concern by saying "One of my mechanics got behind, but your car will be in soon".What was the point in me scheduling a week in advance during a completely open day and being talked into coming in early if my car wasn't even going to be worked on at that time?After this I decided I would catch a ride with a friend to pass the time better. I unfortunately missed his call but when I returned I was asked who said I needed a control arm replaced.I was a bit surprised because it wasn't even the shop that had told me that, but the exact same employee I was speaking to.He said that the apprentice must have made a mistake during the initial service because nothing was wrong with any of the arms. He then said that he would perform another alignment. I agreed.When I received a phone call to inform me that my car was ready, he said that the same apprentice who made the mistake before performed my service again. So I asked if a test drive was performed to see if the veering issue was resolved. He said that it had and the apprentice yet again was the one responsible and he didn't find any issues. He did say that I would not be charged this time.When I picked my car up I immediately noticed the veering issue had not been resolved. What a complete waste of my time.
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October 2023 by ghostlamps
Brought my car in and got it looked at the same day, super friendly people great service
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October 2023 by Joe Modesitt
Clearly didn’t try very hard to align my car. Called in the morning and was told they could get my car in at 2. I get there at 2 and they tell me it’d be 45 mins bc there’s still a car on the alignment rack. I drop the car off so I don’t have to wait the 45 mins in the lobby. Drive by at 3:20 and the car hadn’t moved. Drive by at 5 and it still hadnt moved so I call and ask where they’re at on it and they said they’re about to pull it onto the rack and informed me that alignments take about “20 MINUTES”Then they call me 10 min before they close at 5:50 and say I can head up bc they’re almost done with it, they’re done with the front and are about to do the rear should be done when I get there. I get the at 6 and they tell me the rear toe bolts are seized. They come back out again and say the inner and outer tie rods are seized and they can heat them up to loosen them. So I say just go ahead and drop it down and pull it out I don’t wanna pay for half an alignment. How are you gonna tell me on the phone you’re almost done and I get there and you haven’t done a single thing when I dropped the car off at 2 and it apparently take 20 mins to do the job. Today I jacked the car up and was able to loosen the bolts and toe bolts myself. They were barley seized. I literally loosened them with a 1/2” ratchet. There was also no reason to test drive the car and tech said he liked how the car sounded on downshift that right there told me he drove it.
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September 2023 by AdamBomb101010
I went in to get my car worked on. I asked if they could get me in by Monday. They said they probably could. They didn't start and finish working on my car until Wed. They quoted $1100 on the repair. They said it was an electrical problem. I got the bill and I owed $1300. So I looked to see why I owed more then they quoted me. I saw that they put a new battery that I never told them to put in. The battery that I had was still under warantee. Then I got it back and drove it home. I live like a mile from auto lab so it wasn't a long trip. The next day I tried to go to work and the car had the same problem that it had before. So I took it back then when I got the bill all they took off of the bill was $50. I think that the mistake diagnosing the problem was worth more of a discount then $50. The second fix was around $250. This was the worst experience with a mechanic I have had. Nick was the guy that worked on the car. So by the time that I got my car back I had to miss 5 days of work so I am out that money too.
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September 2023 by Berry Shinier
Great people. Sean has been taking care of all of are vehicles for the last decade. Very attentive to there customers needs.Service: Transmission
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August 2023 by Herman P
They tried to charge me $1000+ for wheel bearing and change brake pads. I declined the service and a guy tried to convince me said the wheel could come off while driving. Yeah nice try. Charged me $130 for diagnostic the problem about 3 hours work. I called another shop and they offered me the same service for $400. I will never be their customer
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July 2023 by Brett Wagner
I can highly recommend this Auto shop, the owner is directly involved in the day-day business of working with his technicians. They are honest and very knowledgeable and forthright about their diagnosis. For example I had a problem with my BMW, that was being recommended to replace brakes and calipers by BMW dealership! Avon auto told me that all I had was a rotor wearing problem, WOW! That’s a huge difference in cost of diagnostics… Huge! This is not the first time that I’ve taken my car there and gotten a different diagnosis on what needs done! It certainly won’t be the last time I take it there either! Love these guys!
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July 2023 by Marietta G.
On my way to another business establishment I noticed the Auto Lab sign. I stopped in, met Sean, and he gave me an estimate on repairing the non functioning Air Conditioner in my car.He ended up doing the repair... did'nt fudge me on the cost of the repair which was lower than a previous estimate I obtained a week earlier at another Auto Repair Business. I was completly satisfied and found his honesty refreshing. Will definitely use him for future maintenance.M.G.
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July 2023 by Chris Whitsitt
About a month ago my daughter called and said the brake pedal on her Ford Ranger suddenly dropped almost to the floor. I assumed a rear brake line had rusted out and told her to take it to a local shop since it would be a few days before I could look at it and it should be a simple repair. I figured it was worth getting her car back on the road right away even if she got gouged and charged a couple hundred dollars. Ha! Autolab called her and said it would cost $800. But they were prepping her for even more. They were sure the fittings would not come loose and that more lines would probably have to be replaced. Also the rear bleeders probably would not open so it would also need rear wheel cylinders. It would have taken less than five minutes to put a wrench on both of those things and know that they all came loose.And what about the $800 estimate. They said 3 hours labor (@ $115/hr) (for a 45 minute job). That's $345. Plus another $160 to bleed the brakes. Seriously! That's wasn't included in the 3 hours. That still leaves $300 for what. Parts?What a ripoff.I told her to take it home and I would come and fix it laying on the garage floor and it would take 45 minutes and about $20 in parts and that is exactly what it took.I've been a mechanic for 40 years and have always said "mechanics have a bad reputation and most of them deserve it"
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July 2023 by Isai Diaz
Great knowledge of , the guy in front always help me up with what I need with my cars both time Will definitely recommended!!
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April 2023 by Darren Collins
I was having issues with the suspension on my 2012 Charger so I took it to auto lab to get looked at. A gentlemen named Matt called me back to give me the diagnosis that my struts needed to be replaced. I was amazed at how quickly they were able to turn around the project and it was extremely reasonably priced. The car rides great now so I have to thank the entire team. I’ll definitely be back for future repairsService: Steering & suspension repair
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April 2023 by Kyle Reasner (BoostedFiesta317)
I took my car here and was very impressed by how honest and fair Matt is. All the work was done in a timely manner and at a great price. All repair shops should be like this one!Services: Transmission
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April 2023 by Shan Khan
Overcharged for diagnostics. Tried to charge hundreds of dollars in additional diagnostic charges without any type of work done or proposed. I declined service had what ended up being a simple repair done at another shop for less than the cost of Auto Labs initial diagnostics charge.Service: Brake service & repair
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April 2023 by Corey M
Matt Obrien took great care of me and I’m happy he’s part of your team. Best service experience I’ve ever hadService: Brake service & repair
