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September 2023 by Dana
Pull your money out of this bank they are not very knowledgeable in digital banking at all and don’t care to resolve a dispute where money was actually taken out then they are very rude saying that the consumer is confused when it’s them who are confused as even PayPal says that the money was taken out and the bank will still try and convince you that it was not regardless of being told that it was by a different financial institution. Who now has reopened a case to get my money back that this bank believes that I already got back which in FACT I did not.
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September 2023 by Alan Cochran
Do not use any branch of civista bank
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September 2023 by Dana Cochran
Do not use any branch of civista bank
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July 2023 by Herbert Wayne
Recently moved back to the states after decades in Germany. Family recommended I open a bank account with them. The online banking is OK but the staff at the branch are always polite and helpful.I will approach them soon about a personal loan. See how that goes.
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March 2023 by Ian Curry
Horrible bank, took over UCB, and drove it into the ground. They charge 6 dollars to send your monthly statement.
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December 2022 by Jeepowell
I bank there, not bad
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November 2022 by Spencer Shaum
This used to be a good bank some of the staff are rude now and just bad customer service over all
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October 2022 by Jamie
I use the online app to deposit my check from work yesterday figuring that that would be a quicker solution as opposed to a waiting to till today. At least that's what I thought turns out here it is at 11:00 a.m. the next day and my check is still not been deposited into my account it says it has but the available funds are not there so I called the branch to find out what was going on and asked the woman if we could bring the paper check in and cancel the online transaction she said she couldn't I said I understood and then I started explaining my frustration as to depositing my check online and not being able to access my funds for 2 and 1/2 days later and all she kept repeating was we can't do that we can't do that we can't do that I think she might need some customer service training I'll be writing your corporate office as well I hope this is corrected very soon it is 10:52 a.m. September 16th and I spoke to someone (female) in the Aurora branch at approximately 10:50 a.m. she was completely rude and evidently has had zero interaction with the public nor basic people skills training or otherwise. Completely disappointed and me, my wife, my mother in law, sister and brother in law will be closing all of our checking, savings, as well as business accounts as soon as our accountant can get everything in order to do so in a single visit. Thank you for your time and I hope she gets the training she needs
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October 2022 by Jamie Wright
I use the online app to deposit my check from work yesterday figuring that that would be a quicker solution as opposed to a waiting to till today. At least that's what I thought turns out here it is at 11:00 a.m. the next day and my check is still not been deposited into my account it says it has but the available funds are not there so I called the branch to find out what was going on and asked the woman if we could bring the paper check in and cancel the online transaction she said she couldn't I said I understood and then I started explaining my frustration as to depositing my check online and not being able to access my funds for 2 and 1/2 days later and all she kept repeating was we can't do that we can't do that we can't do that I think she might need some customer service training I'll be writing your corporate office as well I hope this is corrected very soon it is 10:52 a.m. September 16th and I spoke to someone (female) in the Aurora branch at approximately 10:50 a.m. she was completely rude and evidently has had zero interaction with the public nor basic people skills training or otherwise. Completely disappointed and me, my wife, my mother in law, sister and brother in law will be closing all of our checking, savings, as well as business accounts as soon as our accountant can get everything in order to do so in a single visit. Thank you for your time and I hope she gets the training she needs
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September 2022 by Heather Newton
They are always helpful.
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August 2020 by Melissa Halloran
Thanks to Kelcey helping us we were able to undo a charge made to an account do to it being a fradulant company. Thanks Kelcey!!!!
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April 2020 by Paula Sizemore
Great ATM
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September 2019 by Jeremy Elsbury
Always friendly to me!
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February 2019 by morgan
Would not recommend this bank to anyone! I called today trying to figure out why my card keeps getting declined and the lady was being totally rude and told me that my card hasn’t got declined at all! I was just trying to figure out the problem not being rude at all. The way she was talking to me was uncalled for.
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February 2019 by Brian Powers
Nice friendly people that work there
