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October 2024 by B B
My son went here for the first time yesterday to get a new set of tires. They worked with us since the tires we wanted were not in stock and overall we were very pleased both with the tires we got and the price. Thank you for going the extra mile for us to make it a great experience!
Update 10/24/2024
Went back again with a battery issue and Paul was the best. Thank you for fixing my car!! Got it correctly diagnosed and fixed the same day! Very much appreciated! I'm now 2 for 2 with this company!! Will be bringing more of my business your way! Thank you!
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October 2024 by Lynn Graves
I had an appointment at 8am to install tires, replace valve stems (one was leaking) and perform an alignment. I arrived and was quoted the tire install price plus ~$150x4 (I do not remember the exact number) to replace the tpms sensors. However, my vehicle does not have tpms just regular valves. I informed the Service Advisor of this and he said they would just replace the valves then.
I waited, and it took around 45 minutes to take my vehicle inside. They mounted the tires and then it waited another hour or so before they started on the alignment. After they put it on the alignment machine, they said they could not do the alignment because of a bad ball joint. They then quoted me $200 for the part and $730 for labor ($930 total) to have the ball joint replaced. This is an astronomical price so I declined and would replace it myself and then return to have the vehicle aligned. I paid the fee to install the tires and new valves and left. A Moog ball joint cost $24 off of Rock Auto and it took me about an hour to install. I also replaced the tie rod ends while I was in there.
A day or so later I discovered I had a low tire. As it turns out the valve stems, which I specifically requested and paid to be replaced, were not replaced. I called and set up an appointment to perform the alignment and replace the valve stems (which involves removing the tires from the wheels and then rebalancing, so they have to redo ALL of the work they did previously)
I arrived and they moved the car into the shop quickly this time and returned the vehicle quickly. They didn't charge me for the alignment which seemed nice. I was suspicious of how quickly it was returned and left to get a spay bottle with soapy water. I sprayed it on the valve stem that was leaking and discovered that it was STILL leaking (the soapy water bubbles up if there is a leak). I immediately returned to have them replace all the valve stems. This would be the third time I was there to have the valve stems replaced. They took the vehicle back and returned it after 45m or so. This time the valve stems were replaced and passed my leak check.
However, at this point I am highly skeptical of their work so I called Tire Discounters to check the alignment and rebalance the wheels (Due to vibrations I think they skipped this when mounting the tires for a third time) Tire Discounters discovered that the alignment is not even close (0.7 degrees toe on the rear) AAA straightened the steering wheel during their "alignment" (it was off center after my tire rod end replacement) so I know they at least did something, which almost seems worse that half effort went into every job that was performed.
I am really at a loss to describe this experience.
In summary:
-Quoted for parts my vehicle does not have (tpms sensors)
-$1k to replace a ball joint is a borderline scam
-I had to go 3 times to have valve stems replaced
-The alignment was not correct
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October 2024 by Gregory Goldschmidt
I had a appointment at 9.30 i asked the lady at 11.00 what was going on . I left at 11.25 with no service. I told her i am leaving and she said ok
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October 2024 by Mary Ann Ryan
AAA IN Scott’s Addition is able to do many DMV services. Excellent service I purchased a new car getting title and registration was. Extremely easier because of helpful and courteous staff.
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October 2024 by Karen Mienheartt
Always have a great visit. All r so helpful especially if you have a problem! Great people!!
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July 2024 by Kortis Braun
Great friendly staff.
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June 2024 by Glenn Childers
Put on hold forever. Hung up, called back for roadside, never showed up. Another local company took care of us.
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April 2024 by Madison Fentress
Don’t bother making an appointment here. I had a 12:00 oil change appointment, but my car was not taken back until 2:00. Oil change itself was done quickly, but the receptionist proceeded to say “If you would’ve called, we could’ve scheduled you better”I did call to make the appointment and was scheduled several days in advance. If you truly don’t have open appointments, you should not advertise that you do. When this place makes a mistake, they blame the customers. Terrible customer service and outrageous prices. I would not recommend going here.
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March 2024 by Caleb Tyler-Combs
Got me in and fixed what I needed done. They even looked at everything to make sure everything was working properly. Keep me updated on the progress on everything they were doing. They are a great team and would highly recommend.
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March 2024 by David Wolf
Most mechanics I've run into on the road are too busy to get me in for two weeks. Bob Sumerel got me a next-day appointment and did everything I requested....in less than four hours. Great service, friendly and knowledgeable staff. I'm not sure how far I'd drive to have them service my car, but if I'm in town again, they're my first choice. Thank you!
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March 2024 by Rhonda Mc
Went to get my oil done today thinking I had an appointment. Was informed someone else was being serviced and I couldn't be fitted in for an hour. My name wasn't in the system.
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December 2023 by Susan Blankenship
Great customer service. They are a little more expensive than other places but were able to get me in the same day.
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December 2023 by Dominic D
I wasted a chunk of my Saturday because of this shop. I called the day before to ask if they could align my vehicle since it's an unusual one. They said "yeah we can do that". The next day I arrived and told them I needed 4 tires mounted before the alignment, they told me that they won't mount tires brought in by a customer but they'll align it when I get them mounted. I had the tires mounted, returned, and was told their machine couldnt align my vehicle because it wasn't in the system. If one of the 3 people I spoke to had bothered to check before giving me an answer then I would've saved a bunch of time on my day off and scheduled an appointment somewhere else.
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November 2023 by Deirytze Fernández
I took my car to an appointment on Tuesday at 08:00 to check the brakes and bearings, it turns out it was 1 in the afternoon and they had not finished fixing the car. I was very upset because I was there waiting, and they always told me "they are working on it", I asked 4 times and they told me the same thing 4 times, since there can be no communication and they could warn me about the arrangement. It was going to take a long time, 4 appointments arrived after me, and the 4 people left before me, I asked why they don't respect appointment times and the manager said that they normally do. I had to ask my husband to pick me up and take his car, because he had to work at 2 in the afternoon. I again expressed my dissatisfaction with this poor service. And, when I got home, the car still had damage and they didn't fix it. I don't know what they spent 5 hours on because it got worse. This was my first time here as I usually go to Tire Discounters. I spent $970 on braces and that's how they treated me. Unfortunately, my course was left ringing. and no, no and I do not recommend this place and I will never return.
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October 2023 by Victoria Stevenson
Wont even swap out a tire since their "policy changed" that was the only thing I trusted this establishment with so I won't be returning!
