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February 2024 by Ashley Denton
What is even the point of having these stores. All they do is tell you to call customer service. ?
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February 2024 by Gabe Hallam
I walked in with a broken screen and the took care of me fast and easy
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February 2024 by Jared Teders
I was provided amazing customer service by Shane. I came in to make a few purchases and Shane made the atmosphere so much more enjoyable. I’ve been to other AT&T stores and always have to deal with a bland representative that just makes everything awkward or is overbearing. Shane was the complete opposite and made me feel very welcomed and appreciated. This is the type of person that exceeds at customer service and makes you want to purchase from them again!
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January 2024 by Mark Heffelfinger
4 trips to a store, over 3 hours on the phone,, to cancel one phone and number and replace it with another phone and number…. Was a first net to first net change,,, told to com back into store to finalize then have store call 611 to do it and they say they aren’t allowed to call 611 even with me here…. Finally went to the auburn indiana store and Kerstin and Shane were able to get things figured out, thank you
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January 2024 by Tyler Fast
I went to the Auburn store to switch my phone information to a new one, so they create a new account and did not close the old account. Very unethical. They had me pay double for over a year.
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January 2024 by Ken Arnt
Outstanding person.
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December 2023 by Martín Cervantes
Shane is the best customer service I ever had on Att ! Thsnks Shane!!
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November 2023 by Bobbie Lee
Purchased a new screen protector less than two months ago at my local AT&T store. Told by salesman who installed it that it had a replacement warranty ($8) if it cracked during lifetime. The cost was triple what I could have gotten it for at Walmart.Protector cracked the first time I dropped the phone. I brought to the store for replacement today and was told it would be$10 to replace BUT the store doesn’t carry the protectors for iPhone 12– imagine that! So my warranty is useless and I’m out $45…THANKS AT&T— you stink!
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November 2023 by jeff seigel
My wife and I went to the Auburn store to inquire about an issue with my wife’s phone.. Shane told us he had experienced this issue only once and attempted to fix it……. He ended up spending 45 minutes researching on the web and worked diligently to help us solve the issue. The store ended up closing and Shane said I’m off tomorrow….. I’m going to research this some more and if you can come back We’d I’ll see if we can solve it.That’s why I’ve been with ATT since centennial wireless days….. customer service above and beyond like Shane!!
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November 2023 by Zach Lonsbury
Shane gave the best customer service I have experienced! I went in to add a line to my plan and to upgrade, I had tons of questions and he answered them with respect and gratitude! Will never go anywhere else but to Shane with any question or help I may need with my phones or anything that AT&T provides! I thank him so much for being amazing!
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November 2023 by Cheryl Campati
While trying to finalize a move to a new residence we left our charger in our second car. Since we were in Auburn we thought we'd visit the AT&T store and Kirsten was more than happy to set our phones to charge while we waited. Pleasant surroundings and personnel.
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November 2023 by Lydia Morgan
We worked with Shane and he did an amazing job! we will be working with him for now on! the best customer service i’ve seen in an AT&T i recommend him to anyone that needs help!!
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November 2023 by Ronnishya Bishop
I always ALWAYS go to Clayton. He’s fast I can tell him what I’m looking for and he always finds me the best deal and I’m in and out quick. Thanks Clayton! I’ve been with AT&T for over 10 years
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September 2023 by Denise Presley
I love this AT&T store! I purchased a new IPhone 14 & the staff was very friendly & professional. They helped me set up my new phone & transfer the data from my old phone. I would highly recommend this AT&T store.
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September 2023 by Tiana Kuhn
Amazing workers, always ready and able to help. Very friendly and a delight to walk into.
