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May 2024 by Becky W
***************************** for star bank on 53rd st in **************** was so helpful and she took the time to help me with my problem. It took awhile to get it solved for me but she was so patient and I dont know what I would have done if she didnt take the time to help me. Thank you so much for your service.
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April 2024 by matthew harvey
Great staff it's always great costumer service when I visit
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March 2024 by Wally P
I use Star for both personal and Business banking. They are always helpful and friendly. There customer service is as good as it gets. They have helped me assume many ways I would recommend star to anyone.
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February 2024 by Howard Stanger
I often visit there for my banking needs, because it's a convenient location and the staff is friendly and helpful.
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February 2024 by Jason Vincent
Absolutely love the 53rd st branch! Everyone here is amazing and always willing to go the extra mile. Leigha is an absolute rock star and hands down the best bank teller ever. Love that she knows my name and has my account pulled up when I come to the counter. I would drive out of my way to come to this branch, because the personal service you receive is exceptional
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February 2024 by Brian Chamberlain
I would like to say ALL OF THE WOMEN at the bank on 53rd ST. are the best staff there is. Every time I go in the bank all of them are very respectful and take the time out to help anyone that comes in there. Reviews in here can't be true because I see them everyday, and I've never had a bad experience with any of them. All of them deserve a raise because I know how it is to deal with customers everyday. I would never change banks because of there staff, keep up the good work ladies.
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January 2024 by Jordan Lark
Today I stopped in this star bank to turn in my rolled coins. As I walked in all three women behind the counter just stared at me as I walked to the counter and did not say anything… as I sat my change on counter. I began to open the bag as the lady asked me if I even had an account with and rudely prompted me to JUST leave it all in the bag. The other women behind her just stood there and looked at me as if I was some sort of creature that had a clown hat on! Granted I just got off work, I did have scrubs on, but that doesn’t make it okay to treat me poorly. As the woman ripped the bag out of my hand and took off, which she went to go count. She comes back, gets me my cash, and tells me not to waste their time with rolling my change when I come back because they just have to UNROLL it all anyways. I had no idea. After almost 7 years of holding an account with them, I think it’s time to switch if this is how STAR banks teachers their employees customer service.
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October 2023 by Phil Munson
Great move when I switched over. Great hours love the late and early drive up times. As a business nice to have time in the morning to make sure payments go thru. Small business is often hard to keep up with collections and get to the bank on time. Also like that it’s easy to get with a banker when questions come up. During the pandemic star was on top of helping with federal funding and was there to do the correct paperwork when they needed submitted.
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October 2023 by Susan McConnell
I had my identity stolen & a scammer wanted to connect me to my bank. I called Star & they put a note in my account to to alert anyone who might have my zip code & name. I love the fact that Star has so many facilities in my area, and I can access my accounts by phone.
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October 2023 by Rodney King
Star staff at 53rd St are always fast and friendly. They know my name by heart and treat me like family.
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September 2023 by Victoria zapata
Just wish your employees had better customer service. Miss sha. Man i ask how she is and rudly she says she fine ok juat trying to have a conversation. Smile more. Love the bank and employees.
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September 2023 by Ronda H
Thank you for your help. A++++++++++ please take care of yourselves
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September 2023 by C D Thompson
Star Financial Bank has been my bank for over 20 years now.I've experienced FRAUD on my debit card several times and it's extremely unpleasant, but I rely on STAR, their customer service team, dispute center (which investigates very thoroughly the source of the fraudulent activity), and the tellers at each branch who are very knowledgeable in this area, to assist me in rescuing my funds from these criminals! The only downside to this process is that I have to wait 10 business days to get the refund, but STAR's diligence and excellence is an assurance to me that gives me confidence.I'd recommend Star to anyone looking for a quality, no fee checking account!Star has several types checking accounts and there's one for you!
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September 2023 by Susan Lee
Love the later evening hours at the kiosks! Love that mobile deposits get processed quickly. My old bank took 2 business days for a mobile deposit to get into my account.
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August 2023 by Terry Jones
I've been a Star Bank customer for 3 years I'm satisfied with the services they provide. The app is perfect for me to do any of the online banking needs I have. Overall in 3 years I haven't had a single issue arise.REALLY GREAT BANK TO BE WITH!!