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October 2023 by Ramone Boston
I’ve went to this place several times and each time they’re ALWAYS out of chocolate ice cream. I’ve given them so many chances and i usually go like every other few weeks but each time is the same thing..” I’m sorry we’re out of chocolate ice cream.”
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October 2023 by Jared Werle
Yeah ordered through door dash now a total of 3 times to even try to get some ice cream for the first time here and every time they apparently don't have it! Then how are you in business if you don't have the things "ice cream" that you sell! Will never go here in person and will never get my business again as a company!
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September 2023 by Jenny Burton
Was craving a sundae after chemo. About half of the ice cream flavors were either not labeled or labeled incorrectly. I ordered a 2 scoop sundae and was told they were out of nuts- not a big deal. I said okay got my 2 scoops and then she handed me bowl with only whipped cream and cherry on top. I asked where the fudge was- without a hot topping it's just scoops of ice cream. She said they didn't have hot fudge- they discontinued because it was never hot? But in big print on the menu it said at extra hot fudge for .89?♀️ good ice cream, but not what I really wanted.
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August 2023 by Dakota Tonnberg
Baskin Robins at this location closes at 10pm on monday. Got into the drive through at 9:54 for a last minute 2 2scoops of icecream, I was met with a how can I help you, I say 1 moment and the girl says we are closed and I respond saying your not closed you close at 10 and we went back and fourth until I told her I wanted a few scoops, very unprofessional work ethic and rude. Don’t say can I help you then not want to help and close when closing time is at 10 just to go home early. Won’t be going to this location again for a last minute sweet treat, ?????????????????????????????? I suggest going to deck flavors down the road in Winthrop harbor
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June 2023 by Kenya W.
This F'N place has no business being open! Every time I try and order something it's "we don't have that right now" damn well what do you have...management needs to do a better job ordering. Dairy Queen here I come.
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January 2023 by Alexis R.
Staff is nice but it's a gamble on what you'll actually get. 50% of the time I get something random instead of what I ordered. Today I ordered a strawberry sprinkle. Got a vanilla long John?
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October 2022 by Rudy F.
We were here to dine in for breakfast sandwiches and coffee on Sunday 10/23/22 at approximately 9:30am. The female employee had no personality whatsoever. We received our sandwiches and selected a seat. I went back to the pick up line to wait for the coffee. There were 5 employees (1 male, 4 females) all clueless. I finally received our coffee 5 minutes later (there were no other customers for dine in). We were observing the employees as we were eating. A customer had walked in and was not greeted in a timely fashion. Other customers walked in and now there's a long line. All employees appeared to have no urgency to assist the customers. I would not recommend this Dunkin'.
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October 2022 by Rita
Closed when we arrived at about 3.30 pm. Won't waste time going there again
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September 2022 by anonymous artist
I ordered a cake through their website and scheduled for a pickup but when we got there they claimed they didn't have the cake. I asked for a refund but they said take it up with grubhub. Just got a call from them saying they found my cake in the freezer and we can drive all the way back there and pick it up. Maybe look first instead ?♀️ Still waiting for the refund.
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August 2022 by Chris J
This place really needs to reevaluate if they want to be in business to sell ice cream. I have gone to this place numerous times hoping that the last time I visited was a bad day for them. Each opportunity I give them to prove me right, I’m proven wrong. 6 of my last 8 visits to this place have been empty handed or compromised from what I initially wanted before driving up. They never have more than 10 flavors to choose from out of there supposedly 31. The toppings are scarce when you ask for them ( unless you want sprinkles, but who eats those nasty things?). The waffle in the waffle bowl is stale usually. I ordered vanilla ice cream because they didn’t have any Pralines and Cream. Not only is the waffle tasteless almost but the strawberry toppings are disgusting! I believe these are also old. They look like ghosts! I don’t want dead or ashy strawberries! I don’t typically write reviews but I’ve tried too many times with this place and I just spent the last $5 theyll ever see from me.
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March 2022 by Mike LaCroix
Well we wanted ice cream so we went to Baskin-Robbins when I was growing up it was 31 flavors it ain't that way no more. Anyways looking at the assorted flavors they had you could not tell what was in there there was no labels for any of the ice cream and the gentleman behind the counter had no clue either one he said was rainbow sherbert now I'm 53 I've had tons of rainbow sherbet that was no rainbow sherbet that was some other sherbert but wasn't rainbow. But he was a very professional employee that took care of me. But still would have been nice to figure out what other ice cream was in there. Need labels for each container of ice cream
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December 2021 by Joy Y.
Went to Dunkin Donuts today and I was in a very big surprise it was the one on Sheridan and 21st Street in Zion Illinois pull up to the Monroe told the woman what I want to because of course if dining is not open and I got the donuts but at a price for a dozen donuts of $16.04 when their website says 11 something everything else I see online says $11.59 or something like that so why all of a sudden is a dozen of donuts from Dunkin Donuts that aren't even made fresh daily 1604 my husband said from now on we can go up to Walmart and get a dozen for five bucks
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December 2021 by Karen D.
Dunkin in Zion is absolutely ridic.don't even waste your time. Out of bananas, white mocha, Carmel, Espresso machine is broke- to top it off today - the oven is broke???? 1. There is a Jewel-Osco across the street to buy these ingredients.2.Broken machines - call someone to fix it! This is common sense, I live in Zion but I give up,I will go to Wkgn.Get it together folks, Zion is already lacking restaurant's. This has been going on for years .
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December 2021 by Khrys Gownes
This place really needs to reevaluate if they want to be in business to sell ice cream. I have gone to this place numerous times hoping that the last time I visited was a bad day for them. Each opportunity I give them to prove me right, I’m proven wrong. 6 of my last 8 visits to this place have been empty handed or compromised from what I initially wanted before driving up. They never have more than 10 flavors to choose from out of there supposedly 31. The toppings are scarce when you ask for them ( unless you want sprinkles, but who eats those nasty things?). The waffle in the waffle bowl is stale usually. I ordered vanilla ice cream because they didn’t have any Pralines and Cream. Not only is the waffle tasteless almost but the strawberry toppings are disgusting! I believe these are also old. They look like ghosts! I don’t want dead or ashy strawberries! I don’t typically write reviews but I’ve tried too many times with this place and I just spent the last $5 theyll ever see from me.
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November 2021 by Jessie Long
An order came through and it was to be delivered using UberEATS. The store waited until the Uber driver got there (I am that Uber driver) to inform me they did not have items that the customer ordered they expected me to contact the customer and find out what they wanted in place of what they didn't have. I of course contacted the customer and got it sorted out but it was completely unprofessional for them to wait until I got there to tell me to get a hold of the customer. Also being they didn't have most of what the customer wanted they should have offered something for free for me to take with but did not. In fact I even asked them to throw in something extra for not having what he ordered but they refused. Also the milkshake they gave me was so thin and so terrible looking I almost didn't even take it to him but I didn't want him to go without yet another thing he wanted from that location. I very much recommend that this location figure out what customer service is and do a better job don't leave it to the Uber driver I'm there to deliver food that you give me to the customer not handle your customer service problems.