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“After 20 years with another cell phone carrier, we decided to select a different one since the original was beginning to seriously lack in signal quality. Sherri, the ATT store manager, made the whole process as easy as she could because of her professionalism and expertise. Practically no one "wants" to change carriers but Sherri made sure we were satisfied with the whole process: new carrier, new phones, and a new dual line phone plan. In short, she was great and I would gladly recommend her to anyone wanting ATT service.”
“Christina was so kind, yet professional!
We had SO many questions, but she was very knowledgeable and made sure we understood!
We drove from DeKalb for the small town experience and will continue to do so!”
“Thank you Jake from AT&T, helped fix my issue with my SIM card and answered all my questions about Apple Watches and the iPhone 16 will be back in August to pick up new ones!”
“Came in to Cricket store to transfer service to Cricket. Showed up close to closing time and Nick greeted us with a smile. He was able to transfer my service for 3 lines and did not mind having to stay after closing time to complete the transfer. He definitely knows what he is doing. And he went above and beyond to make sure the porting was successful. Thanks Nick.”
“I was frustrated with this place when I drove here on Sunday and they were closed- their website was incorrect. However- I am 110% satisfied and impressed with their customer service and attention to detail. Service was done quicker than estimated, the techs are VERY knowledgeable and friendly. 10/10 recommendation!!”
“The customer service was awesome. The girl named nelli was awesome , very patient and polite. She also knows how to stay with in your budget and get you what looking for. Highly recommend this place.”
“Great experience…Krystal was awesome. Purchased 3 phones for my family and she problemed solved and made it happen. My family members are super happy with their phones. She also was working alone and managed through a rush of people while delivering exceptional customer service to them as well. Your team is very lucky to have her!”
“I always get the best customer service experience at this location. The owner is wonderful and the rest of the team are amazing as well! This is the location to go to!”
“Store is awesome! Under new management and let me tell you! Cassandra is a star! She is so attentive and makes sure you’re very well taken care of in her store. Please if you visit any AT&T visit her store! - I just want to say personally thank you so much cassandra for your hard work in helping our family! We will be back to see you!”
“I received 5+ star service from associate Jasmine Medina! Jasmine went above and beyond to help me with my new IPhone. Jasmine provided excellent customer service!!! I would highly recommend this location!!”
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“Zach in Yorkville, IL is the best rep I've worked with. He is thorough and knowledgeable and a pleasure to do business with. He solved a problem in 10 minutes that 4 other Verizon people couldn't fix. Verizon is lucky to have him on their team!”