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April 2024 by Caryl Hayes
What can you say? It's Dunkin'You get your pick of Donuts & a drink! Our grands loved it!
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April 2024 by luis trenado
We just visited this location in Yorkville, and we had a great service from them ? good ice coffee.
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February 2024 by 00 7
I’ve only got one issue, move your employee van from the front parking spot!
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February 2024 by matt mancano
Not sure what changed but this location went from good to absolutely awful. They can’t make a drink to save their life. They definitely need to do some hands on training with the staff. You are losing tons of business to different locations.
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December 2023 by Ginger Zuniga
Order was quick and food was fine. However, I really wish if they see that cups are damaged that they would not give those out. The edges of my coffee cup was smashed and the lid popped off spilling coffee all over my console! I noticed coffee dripping when he handed it to me but figured it was from pouring the cup, it wasn’t! Please stop handing out damaged cups!
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December 2023 by Jillian Fliday
When I first moved to the Yorkville area, I loved coming here. The owners (husband and wife) were always so kind and would wave to my kids in the backseat. For the last year, I’ve been highly disappointed. The owners are rude and they mess up my order every time I go (at least 2-3 times a week I go). This last order they messed up, I’ve decided I am no longer supporting them. I got a wrong item (it happens) but when I went back to get my correct order, they were laughing and no apologies, and they took back the bag I had . We had all been breathing on it in the car . They should have taken the L and let me keep the wrong order too. Customer service has gone way down hill.
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November 2023 by T Lorenzy
I give them two stars the people that waited on me were very nice needed to use the restroom , the door was locked someone immediately flush the toilet and walked out it was an employee she didn't wash her hands, sink was dry I didn't hear the hand dryer but could hear the toilet flush and she immediately walked out. It was obvious she hated being there. 11:06AM on 11/14. Be careful and don't get sick from there .
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October 2023 by Kirby Williams
Just got an egg and cheese on a croissant and I’m pretty sure someone spit in it. Obviously can’t say for sure but it was like consuming someone’s breath :|
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September 2023 by Jeremy Tipton
Ive been getting the dunkin energy punch for years. Sadly it seems dunkin switched from MONSTER to Rockstar energy. The drink now tastes like cough syrup. That will be the last time go to dunkin as that was the main reason for going to dunkin. PLEASE fix your recipe rockstar sucks in this
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September 2023 by Jon Nagle
7:30pm on a Sunday and still had a ton of fresh donuts, when all other locations were closed!! Service was great and staff were all very friendly!!
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August 2023 by Adam S.
Got charged for donut, did not receive donut. Called when I got home, call failed. Called using boyfriends phone, person answered but hung up on me. Sad day for donut lovers. Don't go here, go to the other one that's a mile away.
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August 2023 by Brilliant Buffoons
Early Morning hours are perfectly consistent.Just be aware evening hours is wildly inconsistent. It’s probably not entirely the staff’s fault either but I do find it’s a RNG % chance if my order is correct. I don’t know if it’s because the evening staff is “quiet quitting” or the proper training wasn’t provided, but it’s inconsistent.If you like pulling the arm on a slot machine, then after 3pm, this is the Dunkin for you!
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May 2023 by Amanda Broseus
Quick coffee fix in the afternoon. Staff was kind and got my order right, can't ask for more!
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April 2023 by D Harris (Godsfav)
Asked for light ice and was charged for it. I questioned the charge and the person taking the order replied very rudely and continued to be disrespectful. Went to a different Dunkin’ and asked for the same thing without being charged. To charge for light ice is absurd considering I pay for a medium drink and get a small when you take away ice.
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March 2023 by Allyson C.
I wouldn't even give this place a 1 star review! My husband ordered a Nitro cold brew with cold foam not even a minute later his coffee was curdled and there wasn't even any ice it was half full barely any coffee. He had to go inside told them what had happened the manager who was there said it's supposed to look like that. They wouldn't even give him his money back but gave him a black coffee same size when it wasn't even worth the same cost as the first one. He had asked for a black coffee with hazelnut swirl. But there was no swirl and wasn't even drinkable. The manager said he would make it and just told his employee to make it and the manager just left. The fact that the manager couldn't really do much was sad and pitiful. This wouldn't have happened if we where at Starbucks! They lost 2 customers who used to like Dunkin...