7:30AM - 9PM
4092 IL-71, Oswego“not so great at online orders. never get an e-mail or text when ready. I call after the estimated time and after a few minutes... "oh yeah it's ready".”
7:30AM - 9PM
923 US-34, Plano“Excellent service! I had questions about what a mechanic told me about adding brake fluid to my car, and they answered my questions. What impressed me was that they asked me questions to ensure the information they gave me was correct. It was a pleasure doing business with them!”
7:30AM - 10PM
1425 Douglas Rd, Montgomery“Went in to get a front headlight and was helped by a Hispanic young man. He was able to look up what I needed quickly and I was in and out of the business so fast. Came back to see if they could help with a fuse since putting the headlight in with no luck. A man by the name of Timothy helped me out. He was very informative and helpful. Changed a fuse for me and wanted his superior to assist him with just checking out something on my car. He asked the same man who helped with finding my headlight and he told him "We're too busy to look at anything right now". There were three registers going. He was helping a few guys and another Hispanic man was assisting taking customers as well. Timothy told him he would take over if he goes out there and this man still said no and ignored him basically. So the helpful employee Timothy said I'll look online to see if things like this happen a lot in these cars and sure enough they do. I thank Timothy for going above and beyond to help me out. It's unfortunate that his Superior thought that taking a look at my car would be too time consuming. I give that employee a 1 star. He can have better communication skills and be a little more professional. 5 stars for the employee Timothy who helped me out tremendously.”
“I needed help cleaning my battery terminals. With with no hesitation, a nice worker came to help me. He disconnected them and cleaned them really well. He was very nice and understanding. It was really appreciated. Having customer service without a person buying anything really says alot about the people O'Reillys chooses to represent their company. Thank you again.”