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August 2024 by GIO CUSTOMS
This is the best plant place in Illinois by far, SUPER HELPFUL STAFF like im reading all these reviews and at one point they are kinda cranky.(some of them.) but most of the time they have smiles on their faces.
Amy needs a raise she gave great advice on pretty much anything.
Employee of the month for sure.
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May 2024 by Adriana Zarate
They don't have good customer service. I had a list of what I wanted, and they asked what kind of hydrangea or what sizes I was looking for. I was like I have an idea, but I am not sure. That's why I am asking for help." They just pointed where those plant were, but they didn't bother to go with me. I mean it is a really huge place. That's why people like me rather buy online.
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October 2023 by Kevin Johnson
Dwayne and team do an absolutely amazing job. From picking out the perfect plants, to guiding us through the garden and giving us sketches of what our yard could look like, they do it all. We had absolutely no landscaping, a blank slate with no ideas and Dwayne brought our yard to life. Even coming back to check on everything multiple times after the project was complete. We couldn't have found a better guy or company. Our yard is amazing!
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September 2023 by Pierre Powell
Found the scrub I needed
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September 2023 by R. R.
Terrible service. I went inside since no one was out only to have two huge dogs jump on me. I couldn’t imagine an elderly woman, someone allergic, or uneasy with big dogs loose. Definitely wasn’t a professional atmosphere. The woman said she’d have someone help me but they just left me outside unattended. Not to mention, overpriced on ugly brown trees. Better of going to Home Depot, a lot cheaper and nicer greener trees.
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June 2023 by Judy B.
I've used Graff Gardens in the past, that initiative was great, this last one not so good. I initially called for pebble gravel, I was told that they no longer carried it which I found odd, I then asked about river rock which they stated they had, I provided my clear estimation of the area, I was told 13 bags that they no longer sold it in bulk. Afterwards I went to Menards website and did a calculation and it stated 20 bags, I again called back and was put on numerus holds and then didn't receive a call back yet I had already paid for 13 bags, In any event the gentleman showed up and it was not enough rock it was short. Now mind you, several years ago I had them out for double the area and it was 1/3 of the price I paid this past week. They basically nickle and dimed me to death on all of their charges and no, they have lost a customer due to excessive price gouging.
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June 2023 by Gloria Bodoki
Found 20 perennials I was looking for, they tagged and put on the side. Super nice and helpful. Glad to get these later in the season.
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June 2023 by Kathleen Tischer
I've been here once and it was a really nice place but the hours are goofy to me how am I supposed to work and make enough money to shop there, if they are only open during the hours most people are at work...? Riddle me that!?! Yeah sorry I'm not rich enough to have professional landscapers come and do my shopping at graph gardens while I'm at work... You're easily losing out on a few hundred dollars a day by not being open to accommodate normal working people ?
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January 2023 by Roxana Ruiz
Terrible service. I went inside since no one was out only to have two huge dogs jump on me. I couldn’t imagine an elderly woman, someone allergic, or uneasy with big dogs loose. Definitely wasn’t a professional atmosphere. The woman said she’d have someone help me but they just left me outside unattended. Not to mention, overpriced on ugly brown trees. Better of going to Home Depot, a lot cheaper and nicer greener trees.
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September 2022 by Jennifer McCarty
Beautiful plants and Flowers.
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September 2022 by Jose Garza
Nice folks come on in just delivered fresh Christmas Trees ?
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August 2022 by Maria Enriquez
Bought almost $1300 worth of plants about 7 weeks ago and then another $500+ a few weeks later. 3 Perennials didn’t make it. Took them back. They Offered only half price THEN said one of them was technically still alive so no return on that one. HORRIBLE customer service. Will NEVER go back. They sacrificed a repeat good customer for a lousy $12. Absolutely ridiculous business plan!!!!!!!!!
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June 2022 by Jimmy Sullivan
Wide array of choices and helpful salespeople, especially Yoda the garden center kitty cat. Prices were also below what we expected. Will be back!!
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May 2022 by carol roberts
These folks are very knowledgeable. Trust them! 5 ? stars
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December 2021 by Jim C
Owner was a very nice guy. A lot of tree's to pick from.