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October 2023 by Ronnie Reineke
Unreliable sales people, I would not recommend purchasing anything from Woodstock KTM
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October 2023 by Corey Spence
They do not answer calls and do not accept money. Not sure what this ‘dealer’ is exactly. Seems like a front
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October 2023 by Patrick B
An Excellent group of people! I recently purchased a Triumph Rocket 3 and I had a wonderful sales experience working with Don my salesman to find the perfect bike. Drake the GM also receives many thanks for helping work out a fantastic deal.Amy in financing did a great job explaining my options. The process was smooth and quick and all of my questions were answered with helpful guidance.The place really shined when I took my bike in for its first service. I came away feeling that the people working on my bike really cared that everything was done right. Drake was periodically checking on how things were going and the service tech Trace put in a great effort when working on the bike and did a great job. Drake and Muzzy make a great team. Drake made me aware of Muzzy’s broad set of skill sets so Drake made sure that Muzzy assisted with certain technical installations on my bike. That was great.I can’t thank Muzzy the sales manager enough for adding his machinist technical knowledge to make sure that a couple of technical installations came out just right. I am very pleased. The team keeps at the task until it comes out excellent. At the end of the night, unexpectedly, I had to circle back to tune a couple settings but everyone had left. Just as Muzzy was leaving he went the extra distance, I rolled up, let him know what was up and without hesitation Muzzy got the bike into the shop and got the bike just right for a great ride home! Muzzy hung back while he had me do a couple laps around the area and made sure that the tuning was solid. The people really care here!This is the spot to get your next bike and meet some great people.
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August 2023 by Larry Werner
Super service work. Good advice and workmanship. Thanks for taking care of bikes
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August 2023 by Cory O
Service: I cannot recommend others who need service to waste their time here. After calling and emailing multiple times about servicing my bike + maintenance package and receiving promises that someone will reach back out to me, I haven't heard a peep in a month and a half. I know it's busy, but there's got to be a way to respect your customers' time and honor the fact that they want to do business with you. Ignoring them damages your business and reputation, and drives them to your competitors.Sales: the Sales department was awesome and my experience with Drake when I was in the market for a bike was great, that's why I gave two stars. This was also why I wanted to trust in Woodstock KTM Triumph for my service needs, however, I have to give my business to a company that takes care of (and acknowledges) its customers.
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July 2023 by SS
Purchased a KTM 500 EXC-F about a month ago and was very pleased with the experience. Don Buss was great to work with and he had 98% of the details worked out ahead of time so pick up was quick and painless. Wouldn't hesitate to refer anyone to check out Woodstock KTM/Triumph/HD if they are in the market for a bike. The showroom was clean had plenty of inventory. Every employee I encountered was friendly, knowledgeable and I could tell they have a passion for motorcycles.Thanks!
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May 2023 by Rebecca Hatheway
Went there to look at a bike we saw online in their used inventory. It was just as awesome in person. Don was the man and gave us a nice tour of the place and their amazing service area! We ended up leaving with the perfect bike for what we needed at a decent price too! Don even used his discount to buy hubby some gloves since it was 40 degrees out and we had forgot to pack some! Muzzy is a great guy too and ran around getting stuff done making sure everyone was happy. Process is a little lengthy, but this was a good group to do it all with! Thanks guys! NEW BIKE DAY!
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April 2023 by Jim Stratte
Helpful staff, enjoyable experience. As a first-time motorcycle purchaser, salesperson Tom Reese was great to work with!
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March 2023 by Yemar DoubleRR
Huge inventory. Tom Reese is a good salesman. Very patient and helps you find the bike that best fits you. I didn’t get a chance to test ride but was able to get through the process pretty fast.
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January 2023 by matthew mallard
Was all set to pull the trigger on used triumph, was giving full retails asking price, and they were gonna give free shipping, everything was great until they sprung a 850 "reconditioning" fee, which was never disclosed during the week long process, they would not negotiate that fee. Nice enough staff, very knowledgeable and friendly, just kind of sucks when some dealers fail to disclose this up front....as a gulf war vet that is on on disability 850 is not a small amount of money, just be aware of this when you are shopping here.... oh well search continues ......
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January 2023 by Ben Willard
Salesman Tom Reese was very honorable. There was a 2013 Honda Goldwing that I was going to buy, I was doing the paperwork when Tom stopped me and said he found out the bike had tyranny problems and would need major work done by Honda.Tom didn't try to push the bike on me by saying the bike would be all fixed by spring and I should fo ahead and buy it.Tom stopped the paperwork I was doing and stopped me from even thinking about buying that Goldwing.I was impressed with Tom's honesty and character. It is great to know there are still Salesmen that put the customer first and want to do the best they can for their customers. Thanks Tom Reese.Ben Willard.
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January 2023 by Kevin k
Just purchased a new triumph from them. Excellent experience from start to finish. Muzzy on the ktm/ triumph side made the whole experience seamless. He went above and beyond the entire time. Smoothest purchase of a vehicle I’ve ever had. Muzzy is the man will return for future purchases.
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January 2023 by Dalton Divine
Recently purchased a Honda Ruckus from Muzzy over at KTM Woodstock. On two separate occasions Muzzy and his team have come from Woodstock to Chicago to pick the bike up for me. Can't say enough good about these guys! This group does not leave you hanging when things go wrong and go above and beyond to meet ever promise from the get go. Go check them out!!
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January 2023 by Ryan Dreher
Very poor place to do business with. They dont want to call you back or text you, they try to hand you lies about (some motors just leak oil) lol... they have bikes still on there website that were supposedly sold weeks ago.. They make me feel like I have to beg them to take my money. I am sure they have some good people that work there, I just didn't find any.. (Update) Quick to respond to my review (Update 2) I gave 2 stars as Mike contacted me and was very apologetic and seems like he wants to keep my business, I think he is going to make it right... I will update as time goes on. (Update 3) Mike helped me in my situation. It was worth discussing my issues with him.
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January 2023 by anthony gonzalez
Great selection of used bikes, ended up buying one and the entire process was stress free and priced fairly. Awesome experience working with Tom Reese!
