Menards is a home improvement store known for its wide selection of products and building materials. Many customers appreciate the helpful staff, with some employees going above and beyond to assist shoppers. For example, one customer praised an employee named Nolan for his exceptional help in retrieving heavy lumber. Another customer highlighted Gina's excellent customer service, noting her willingness to provide tips for an outdoor project. However, the store has received mixed reviews regarding its online ordering system and staffing levels. Some customers experienced delays with online orders, leading them to find items on the shelves themselves. Additionally, there have been complaints about the customer service at the rental area, with some staff appearing annoyed. Overall, while Menards offers convenience and a good selection, there are areas for improvement, particularly in staffing and online order fulfillment.
As always helpful and courteous. If you can't something they are always willing to help
June 2025
We needed 4x4-8 lumber in the yard that was UPSTAIRS. They are so heavy. Nolan was a HUGE help in outside yard! Went above and beyond in helping us locate, retrieve, and load. We were in and out in 8 minutes!
July 2024
Not bad… kid at the customer service/rental area may want to rent a personality and not act annoyed that customers show up. Other than that, good store!
