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January 2024 by Amber R.
Signed up online for the kids workshop, but got denied when we arrived. They gave out all the kits and didn't have enough for the people who registered. They don't seem to care at all for the kids, while other home depots do. Wanted to make this my regular home depot after moving back home. Will not! Will go to other home depots instead!!!
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July 2023 by Ray W.
Came to purchase a washer & dryer, but was approached by a very aggressive 3rd-party Sunrun person trying to sell me solar panels. Sadly, no Home Depot salesmen in the area, so I left without what I came there for. Then went to (and purchased) them from Best Buy instead (as they don't have solicitors, but helpful greeters instead).
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December 2022 by Pasquale D.
Today at 953 the door was cloze the two lady rudly told me they were close been coming here since they open i wont let these two lazy people and rude to vesy talking to each otherim a card member pro there other stores menard clises there dorrs at 10pm not 953 and the taller lady give me a look loke i was a troble i replyed to saying im a costurer at least treat me like one very upset with these lazypeople atr return door at 953.I will make a complain in the morning also with store g.m.
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July 2022 by David A.
Beware if you buy plants from this store. We purchased seven Emerald Green Arborvitae shrubs. They were guaranteed for a year. Within less than a year they developed a fungus. When we asked about returning them, they said it was ok as long as we can provide the receipts and actual shrubs. However these same shrubs cost more now and we'd have to pay the difference.
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April 2021 by James W.
Home Depot is okay everything I need it easy to find when will taken care of at the checkout counter.They have sanitizer you can use when you come in, they are very helpful, and they stand far away, and you feel safe. This Home Depot is the closest to my home, which makes it the most convenient. There are also a Menards and Lowes about the same distance away. As with all of the large 'big box' stores the sock is about the same and at similar price points. The choice of which store brand to go to depends on several considerations. They are: what exactly I am looking for - the stores carry different brand names or different variations of stock - more sizes or colors, etc., and finally which store has the best customer service. The single largest issue at all of these stores is aisle space, cluttering, blocking, mobile access stairs and free-standing selling displays. For example, today I had to turn around and go down a different aisle twice, in the middle of the day, no huge crowds just displays and stocking blockages. The stores are convenient and the prices generally mirror the quality of the products.
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February 2021 by Joseph Bledsoe
Got overcharged they say i was 17 minutes late and that the clock started when I signed. Problem with that is the guy spent 10 minutes explaining the gas and damage policies, and when I came back it took 10 minutes in line to check in. I asked the customer service associate why the wait in line was my fault and hebhadbno answer. Very frustrating as I planned to use them again in a month for a move.
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December 2020 by Cliff R.
It's a shame that they give zero discount to employees. They make money off their employees! I've never heard of a retainer that doesn't offer a discount to its employees, unless they're very small business not making money. That's not Home Depot!
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December 2020 by Jonathan H.
Great place. The customer service is outstanding and always help me when I need help with my home remodels. Online pick up needs work and more organized but overall they do they good. I had some item that got switched but they fixed it. The Christmas tree isle is great and have many items to choose from and bought a great tree from them.
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July 2020 by Sam M.
Watch-out! They mark clearance items with one amount on a large yellow label permanently affixed to the item but charge you a higher amount at checkout. If you point to the error they will say that they have to go by the original barcode and will not honor the price posted on the item. What makes it even worse is that they reject your comment on their website because it is critical or if you mention that you will take your business to Amazon next time instead of driving there and have a bad experience.
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June 2020 by Alvin E.
Terrible Store! I placed an online order for delivery. Truck didn't show up and we reported that a attempt was made, BS I was waiting all day for delivery. Called customer service that called the Store to have it rescheduled. 2 days later part of my order was cancelled !!!! Now I cannot build my deck cause items I needed is now on backorder!!!! I believe this store SOLD MY ORDER TO ANOTHER CUSTOMER OR BUDDY THAT NEEDED THE SAME MATERIALS. Even trying to cancel my remaining order was TERRIBLE I was suppose be contacted by the store Manager (with note from store employee marking it URGENT) and nobody called me back. Total time wasted 3-4 hours for absolutely nothing !!! And still no deck
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May 2020 by Charlie K.
Best hardware store by far in the area, especially pertaining to customer service. I do a lot of DIY jobs at home, and there has always been someone at this location to assist me with prep work and finding the right tools to complete each project. There was even a time where I was given the wrong brand of paint, and after usage, they refunded the total amount and gave me a new can of the corrected paint. Just goes to show how they care about their jobs and want people to succeed with their home projects.
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April 2020 by Neoginger P.
I think this place believes because they are one of the few "essential" stores to remain open due to COVID-19, the employees and Asst. Manager, Stu, can behave any way they want. First off, they have chairs, buckets and anything they can find to barricade entrance. What that don't have is anyone to show you how to enter this stupid fortress. There are 3 to 4 employees standing there laughing as you try to make your way inside. The employees are rude, Their customer service non-existent and plants are dying. I told one cashier that there were 2 to 3 employees in garden have them water. She told me "we have a service for that." Well fire service and get those and all your dead beat employees out there in garden and water instead of standing around talking and being ignorant, rude, a-holes!
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March 2020 by S. H.
A thank you to the knowledgeable Ralph who helped us get everything we needed to replace a sump pump.
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February 2020 by Raimundas A.
There are four Home Depot stores within an eight mile radius. The Woodridge location has, over time, deteriorated to Builders Square levels and is now the worst of the four. Staffing, stocking, prices, presentation, cleanliness - typically, all these things are great when Home Depot opens a new location, then dwindles away. This store is no exception, other than the fact that it's actually worse than nearby older locations. Today I shopped there - being the closest, I figured it would save a little time and I wasn't looking for anything complicated. One item I noticed had a sticker ON THE ACTUAL ITEM that said "$11.98 normally $13.98". Looked like the last one. Then I saw a few at the front of the store - no prices on them, of course. But I knew the price and it looked like a good deal so I put one in my cart. Got in a very short line - one person in front of me. Of course, it was taking forever so I moved to a self checkout line. I scanned my $12 item and it came up $30. I hit the "assistance" button. Showed the employee the photo I had taken of the one in back. Identical, but she insisted it was a little different. Fine - I'll go back and get the other one. I get back to the register, she sees it looks the same. Notes that the number is different on one sticker from the other. "Fine, I'll use this $12 sticker". "That won't work". And it didn't. So,... what does any average retailer do in a situation like this? In 99 cases out of a hundred - unless it's some extraordinary amount - they'd say OK, let me override this, of course you should get it at the marked price. Nope. Nothing. My cart was there with another $60 of stuff. I left it there, right next to her. Buh bye. Over a mismarked item - the store's error - an $18 difference any ethical retailer would have eaten - cost them a sale, plus who knows how much when I remodel my bathroom in a few months. The Woodridge Home Depot has really gone downhill. This was just one example. The Oakbrook, Darien, and Downers Grove - Butterfield locations seem better managed. Too bad, this used to be a good, organized, well-staffed store . The bathroom was clean, so there's that+.
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November 2019 by Antonio E.
Between Menards Lowe's and Home Depot Home Depot is one of my favorite stores I'm a contractor and I give them so much money Every year but this Home Depot is the worst in the area every time I come here I Waste so much time I don't know if it's worth stopping bye next time I' rather travel a be far and go to Menards