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February 2024 by Dan Beaty
Overall very positive experience getting a new front door from Rusco. All aspects including sales, scheduling, and installation were good. Good balance between cost and quality.
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February 2024 by Samantha Rich
We had such a great experience with Rusco Windows and Doors. We called them to get a quote on our patio door installation, and had a thorough estimate from Arnold, who walked us through the entire process. He was readily available to answer our questions through the estimate, final measurements, and installation process (and I had a million questions as a first time home owner).We also really appreciate Rusco's customer service since we did have an issue with the door that they readily jumped to help us address, including helping us coordinate with the manufacturer. Arnold and his team really gave us A+ service, and we will definitely recommend them to everyone.
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February 2024 by Alexandra Garay
This is our second time using Rusco and will not be our last! They replaced our sliding door a few years ago and our front door today!Everyone there is great. Sales and installation.Great company!
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November 2023 by Tassos Zervakis
We ordered 2 storm doors and one exterior door.1. Doors arrived on time.2. Installation was very professional which included a somewhat complicated removal of the old doors.3. The management and sales rep were very courteous and responsive to all questions.
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November 2023 by Jill Enari
I’m so very pleased with my new windows from Rusco! They did a wonderful, professional job from start to finish. Everything looks amazing. The initial visit, estimate, measurements and installation all were perfect. Thank you! Thank you!
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November 2023 by LarryS
Great job. Installer arrived on time and quickly completed the work. New windows look greatService: Window installation
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October 2023 by Matt Kerekes
We got a new roof and the process went smoothly from start to finish. Follow up after project was a plus. Highly recommend.
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September 2023 by Frank Danes
We had Rusco install a set of casement windows in an office two years ago and they now just completed putting in a new large front door system. Everyone from the sales rep, measure tech, office staff to the install team was absolutely first class. Their work was professional and outstanding. We can highly recommend Rusco to efficiently and excellently complete your window or door project.Services: Vinyl window installation & replacement
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August 2023 by Ross Heise
This is our second time using Rusco Windows and Doors. Each time they approached my home as if it were their home.From the first meeting to inspect our project to the final piece of window trim installation, our experience with Rusco was one of excellence in workmanship and excellence in how the company does business! They took care of work permits, making sure the right Pella window was ordered and installed, and matched perfectly the interior oak wood trim and stain. This company and its installers go “above and beyond “!Every appointment made, was kept and met on time. Communication with the office staff was a pleasure. This company truly listens to your desires for your project, then they make it their business to deliver what you want.Our family thanks your family. Thank you to Rusco for a job well done, twice now!Service: Window installation
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June 2023 by Linda Piva
We are SO pleased with the window installation! The team worked so well together and really did a fantastic job--we are afraid to touch the windows they look so great. Everything down to the caulking is so well done. So a huge THANK YOU to all involved.Rusco is a first-class company from the top down. We always know we will get a great finished product. We had our first window installation 28 years ago and since then, two doors, a slider and this current whole-house window install.
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October 2022 by Sonja Fiore
we needed our whole house original old windows replaced and started the process of getting estimates late last year. after many pushy hard sell salespeople came with their dog-and-pony show with heat lamps and show and tell, we were almost going to give up. we reached out to one more company- RUSCO- and were so happy with our salesman Tom. no nonsense. no hard sell. no "do it today and lock in this special price just for you" like the other companies. just totally honest and upfront explanation with a lot of patience for our many questions. prior to installation, Tom reached out a couple times to give updates on when we could expect delivery. that was unexpected and very nice!!the installation day arrived, and the guys were ON TIME, clean and courteous. took 1 day. what a transformation! 17 windows!!our windows are GREAT! they are beautiful, quiet and keep drafts out completely- we can't wait for winter now!!!Tom was always available, and this is a trustworthy company.we personally have recommended them to many neighbors, and by doing so found out that there were neighbors who already have RUSCO windows!we are so happy with the company, salesperson and our new windows!Service: Window installation
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October 2022 by Beata Kolpek
Once again, Rusco came through with excellent results!! I love my beautiful new white shaker style door as the entryway to our new home is so nice now. And the price was right. Darek provided an excellent installation and was even able to salvage the storm door we though would have to come off. Thank you Rusco!Services: Custom doors
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October 2022 by Sonja
we needed our whole house original old windows replaced and started the process of getting estimates late last year. after many pushy hard sell salespeople came with their dog-and-pony show with heat lamps and show and tell, we were almost going to give up. we reached out to one more company- RUSCO- and were so happy with our salesman Tom. no nonsense. no hard sell. no "do it today and lock in this special price just for you" like the other companies. just totally honest and upfront explanation with a lot of patience for our many questions. prior to installation, Tom reached out a couple times to give updates on when we could expect delivery. that was unexpected and very nice!!the installation day arrived, and the guys were ON TIME, clean and courteous. took 1 day. what a transformation! 17 windows!!our windows are GREAT! they are beautiful, quiet and keep drafts out completely- we can't wait for winter now!!!Tom was always available, and this is a trustworthy company.we personally have recommended them to many neighbors, and by doing so found out that there were neighbors who already have RUSCO windows!we are so happy with the company, salesperson and our new windows!Service: Window installation
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June 2022 by Brian Munsterman
We used MN Rusco for windows, a bay window and sliding glass door. The windows are nice, or so we thought. the install was good as well. We have had a couple issues with our windows now and cannot get MN Rusco service to call us back. Based on you needing anything else other than install, I would not use them!
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April 2022 by Zara K.
My parents got casement windows from them few years ago, they were happy with the service back then so decided they will use them again for patio doors and one more casement window. This was the biggest mistake ever. The installation was set for April 15&16 of 2021, doors came with no screens and wrong hardware, the casement window came with bent screen. One of the patio doors glass panel had dirt and fingerprints on the inside.Since then we started chasing them to bring the patio door screens and the correct hardware. He had the screens in his warehouse for weeks but didn't want to send installers as he wanted to wait for the new glass panel and hardware, so everything could be installed at once. Finally after multiple conversations how we need to be able to use our doors and get the screens ( his assistant even suggested us picking them up ourselves and installing them), Tom decided him and Mike can install them themselves. The whole ordeal took hours to complete, they were clueless how to do it, scratched the paint on the outside of the patio doors frames, and before they even left one of the doors fell on me. The screens were incorrectly installed so they were not sliding properly, they had to send installers 4 times to get them to work alright. In the meantime the product they installed is completely defective, the plastic frame started expanding around the glass, they had to order replacements. They wanted to fix the scratches by using touch up paint and the person who did it is not even a painter! The end result was disastrous, doors that are that expensive can't be left in this shape, especially when it was their own doing. I straight up told them we need everything fixed before we can release the last portion of the payment. However, they withdrew the money off our Synchrony Bank account without final signature for completion, and they claimed the project is completed and all of our complaints are now warranty issues. Of course they also don't care about your time and arrangements you have to make so you can be at home whenever they can make it. Mike canceled an appointment last minute on us, 20 mins before the set time as all of a sudden a glass was broken. Then again weeks of waiting , pushing the deadlines and every time providing the same excuses. The replacement doors were supposed to come in August, then they said Mid September, after that Mid November. Finally they came in November, started to replace the defective panels and realized during these months the manufacturer changed locks, so now they didn't have the correct locks, the glass panel on one of the replacements was again with fingerprints and scratches, the paint on the outside was shade off compared to the first doors they installed, and still no correct hardware. I was furious, I sent email to Tom asking him is all this a joke, how is this a professional service, the guy didn't bother responding he just forwarded my email to Polaris and a manager contacted me, they again ordered new doors which were set to be installed by the end of December 2021. After multiple texts with Mike, and lies how the doors arrived but Tom is out of town and they are in his warehouse ( we were waiting on a guy who didn't bother to keep in touch with his customers for months), they came to install them in March. In the meantime, I had to hire an attorney trying to get some kind of a resolution and refund of the money he unlawfully withdrew. As soon as my attorney sent him a written letter, all of a sudden he started communicating and trying to make it right. A whole year of going back and forth and he now is trying to make it right, I have asked him to come and inspect the product so he can see what I am talking about, never came. After the fiasco on the 18th and defective product again, last min canceled painter appointment on 3/20, I told him I don't want any of them to step foot in our house. Is this how you treat customers? Stay away from this business! Their products are defective and poor quality and they won't fix it!
