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January 2024 by Kevin Grimes
Came to have 1 tire put on…was told a hour wait ended up waiting 2hours and 50 minutes. If that ain’t bad enough you can see the workers walking, talking and bullsheeting around. Nothing like watching other vehicles that showed up after you getting done before yours too. Then when you go to checkout at the end they have a “10 items of less sign” yet they let all these lazy goofs who can’t read still checkout with food and everything else in the auto section because they don’t have enough of a backbone to tell them to go to one of the 100 registers up front so you have to wait behind these morons of Walmart. I’d fire everyone back here.Update: after waiting that long to get my vehicle back they didn’t put the old tire in the trunk like requested so I had to go inside and wait in that long line behind the goofs who think it’s a life hack to checkout back there and screw over auto customers to get it and they take their sweet ahh time while playing on their phones or walking around aimlessly. These idiots made me late to work, missed dinner and wasted my whole afternoon up here. Because they tell you all they have a open spot or all the bays are open doesn’t mean they can get it done in a timely manner.
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December 2023 by Bradley Phillips
It's Christmas Eve. I'm in need of an oil change. 3 vehicle bays are open with 1 car in a bay. I ask the guy up front "What's the wait time?" He tells me an hour and thirty minutes. He said "Now you have to schedule in advance and we don't take walk ins anymore." Not wanting to look like a male Karen, I walked away in frustration. What has this world come to. 3 open vehicle bays and an hour and thirty minutes wait because I didn't schedule in advance?? What...in..the heck?
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July 2023 by C B
Go to Cheapies. Walmart only has two guys working, and both of them are trying to loosen the same lug nut on a truck. Cashier stands at register and Manager stares at phone. A simple tire rotation took 4.0 hours. This was on a Thursday. It's OK if you plan to not have use of your car for half of a workday. I tried to find a hammock in the Garden Department for a nap ?.
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July 2023 by maebel garrison
Would not give an oil change due to my key being broke. Never had this issue before. ( my key has been broken for years) The lady helping us I believe her name is Janet, she was rude and probably shouldn’t work in customer service. I recommend ANYWHERE but Woodriver Walmart lol.
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July 2023 by Mrs. Stephenie Stephen Carter
The hometown Walmart Auto gang are extremely accommodating with any questions you might have.
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July 2023 by Billy Jo Neko
I don't think they realize that when they put us on hold and then send us back through the call loop, we can hear that they've obviously put us on hold, given the hold music that plays. Always have a problem with not having timely service, and now I can't even call to get one question answered.
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May 2023 by J Hast
Ordered tires a week ago. Was told it would take a couple days for tires to be delivered. Haven't heard anything. Been trying to call all morning to see what's up and they're not answering the phone. Customer service said they had a call off and they're really busy. Ok then. Not taking my car there. And I have no way to cancel the order. Guess they'll figure it out. Taking my business and money elsewhere.Service: Auto tire replacement
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October 2022 by Candi A
Lazy bunch of workers. Dont like to do anything. Do everything they can to turn away customers.
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September 2022 by Shane Morris
Well I guess it depends on who is working. I called on a Saturday about 530 they had my tires in stock. He said if you can get here in 30 minutes we'll get it done. Not knowing they close at 7pm I had a friend follow me to drop car off. No need they had 4 people working on my car. NASCAR STYLE 35min later I'm done. I said wow I have tires ordered for my suburban too. I want you to install those for me too. Since you tool such good care of me today.3 days later I show up at 7am I'm the first one there tires in the back of the truck. They check me in I have custom rim on the suburban. 275/60/20 this is what is on my rims. Factory rims are 275/45/20 because of they refused to do the job. It took them over 45 minutes to tell me. I'm sorry sir it's company policies we can't install this on this truck.So I went to the Granit City Walmart and they installed them with no issues Road hazard included. Again big difference between I'm ready to go home and I'm stuck here all day. Lazy people
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September 2022 by Paige Pfaltzgraf
Took my suv in today for a flat repair… the tech didn’t even take my tire off my car to inspect it. 15 minutes later came in and told me that it was because of a little spot on the tred and they wouldn’t be able to fix it (it wasn’t in my sidewall). Told me the only option was to get 4 brand new tires for $592 I told them no. I left and went to cheapies in Alton where they took my tire off and found a nail in my tire that caused it to go flat. Paid them $10 total to patch my tire. This place is a joke And tried to take advantage of me.
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July 2022 by Michael Crider
If you enjoy waiting, this is your place... need to waste a day on a simple tire? No problem, 3 hours later they'll have you right on your way, and yet, you'll be wondering when the tire will fly off whilst leaving ol' wally world. Shop, wait...eat, wait... shop again, wait... it's a hoot
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July 2022 by Trevor Swiecicki
Tried to set an appointment and they wouldn’t let me. They told me they closed at 7 but couldn’t set an appointment as late as 4:30 to change two tires. On the third attempt to get my tires changed they finally could do it with one car ahead of me (they have two tire bays) so I was able to go right into the next open one. Over two hours later tires still aren’t done. I’ve had my tires changed before other places and it takes 30 minutes even if you’re getting 4 brand new ones. Wouldn’t recommend coming here for auto service and definitely won’t be back.Service: Tires
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July 2022 by Ron Wallace
It took over two hours to get two new tires installed and an oil change. This was after the car was pulled into the bay. Then they had to substitute oil for an upcharge. It's hard for me to understand why they would run out of oil since they buy it in 55 gallon drums. If the service technician would stick to task , my car could have been done in 30 minutes. Then they had to retrieve a tire that I had asked them to save. It was clearly written on the service order.
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June 2022 by John Smith
Great place to get Brand New car Aluminum Scratch up beyond repairing to where they had be replaced and grease and hand prints on rims and inside the car outside of the car too will not touch MY CAR EVER AGAIN
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June 2022 by kathy spraggs
Said they couldn't get my oil filter off but took it to another mechanic & he got it off perfectly fine